At the beginning of March this year, Xiao Wu saw that the anchor was selling green walnuts in a Douyin live broadcast room. After following this Douyin account for a while, Xiao Wu felt that the walnuts sold in the live broadcast room looked good, so he couldn't hold back for a while and placed an order.
Consumer Xiao Wu: I bought 4 sets of walnuts at once, and spent a total of 1,700 yuan, and when these 4 sets of walnuts arrived, I found that they were completely different from what I bought.
In order to confirm his statement, Xiao Wu took out a screenshot of the video showing him walnuts in the live broadcast room when he bought it.
Consumer Xiao Wu: The effect that the anchor showed me, when he took it in his hand, the size was about 45 mm, and the one I received was about 25 mm, the gap is too big, these two pairs are completely different.
The reporter learned that there are generally two indicators for judging the quality of walnuts. One depends on the variety and quality of the walnut, and the other is the size of the walnut. The size of the pair of walnuts that Xiao Wu bought was obviously nearly twice as small as the pair shown by the anchor at that time, and after finding out that he had been deceived, Xiao Wu called the phone number of the Douyin customer service platform, and the Douyin customer service replied, because Xiao Wu was traded on the WeChat platform, and there was no small yellow car in his live broadcast room, so the Douyin platform could not handle it, and could only warn the other party. Xiao Wu told reporters that since he found out that he had been deceived, he paid special attention to the comments under the anchor's space video, and found that there were not a few people who had similar experiences with him.
Consumer Xiao Wu: We connected and organized a WeChat group, and in just half a month, 24 people were found to have been deceived.
In order to protect his rights and interests, Xiao Wu also tried various ways. He found the business license applied for by the other party through the payment code left by the anchor, and the registered address of this Feicheng handicraft store in Laishui County is located in Laishui County. However, when the reporter followed Xiao Wu to Laishui County, he found that he could not find the so-called Feicheng handicraft store at all. In desperation, Xiao Wu had no choice but to call the Laishui County Market Supervision and Administration Bureau of Baoding City to complain.
Baoding Laishui County Market Supervision and Administration Bureau staff: To be honest, walnut disputes are very difficult, especially like you live broadcast on Douyin, but changed to WeChat offline payment, the Douyin platform does not support it, itself such an operation is illegal, the seller violates the law, the buyer does not understand the law, it is also a violation, we can only communicate, what results will tell you. (Xu Kunpeng and Liu Chao report)
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