If you meet a customer who regards you as a friend, will you persuade her to consume rationally, or will you take the opportunity to let her buy more expensive goods? Wang Manni of the TV series "Thirty Only" encountered such a dilemma.
Wang Manni has been in Shanghai for 8 years, from a novice salesperson to a senior sales manager, relying on treating people with sincerity.
Opportunities always like to be prepared, and she met Ms. Chen, who spent millions on jewelry, and not only received a high commission, but also a luxury cruise trip with additional rewards from the company.
It stands to reason that Ms. Chen is Wang Manni's nobleman, but why did Wang Manni know that Ms. Chen was an impulsive consumer but didn't stop it?
Stills from the TV series "Thirty Only".
01Kind reception, unexpected harvest of millions of orders
Wang Manni has a kind heart, although she has worked in a luxury store for many years, she never judges people by her appearance, on the contrary, she never misses the opportunity to get along with people.
This was the case on the day Ms. Chen, the "grocery shopping aunt", went to Wang Manni's shop.
Seeing that Ms. Chen was wearing white jeans and a cardigan, and carrying a grocery shopping bag on her shoulder, and some wilted celery was exposed on the edge of the bag, her colleagues chose to turn a blind eye, and only Wang Manni took the initiative to receive her.
She greeted Ms. Chen warmly and followed her to introduce the various products in the store in detail, from clothes to bags, from shoes to accessories.
Stills from the TV series "Thirty Only".
Looking at Wang Manni, who had no trace of disgust in her eyes and patiently introduced her, Ms. Chen was very grateful and asked Wang Manni to introduce her to more expensive products in the store.
After entering the VIP room, she saw Wang Manni squatting on the ground, introducing the beautiful jewelry with a light in her eyes, and Ms. Chen understood that Wang Manni regarded herself as a friend.
The happy Ms. Chen decided on the spot to book a set of millions of jewelry in full, thinking that after the arrival, the two of them would see if it was as beautiful as Wang Manni said.
Because she didn't bring enough money, Ms. Chen decided to pay in a few days, she refused the store manager's request to add WeChat, and other colleagues to help with the reception, and made it clear that she would only give Wang Manni one person to increase her performance.
On the day of payment, Ms. Chen also told Wang Manni about her and her ex-husband's entrepreneurial experience, as well as the betrayal from her ex-husband.
It was this narration that moved Wang Manni, and at the moment before helping Ms. Chen swipe the card, there was an impulse to persuade in her heart, but Wang Manni finally chose to remain silent and let Ms. Chen buy the jewelry.
02 All sickness is due to poverty
Wang Manni has been working hard in Shanghai for 8 years, but she is a "delicate and poor" moonlight family, and she needs this large commission very much.
Although she is already a senior sales manager with a monthly salary of 15,000, in order to drink hand-ground coffee and watch the first-line river view to live an exquisite life, Wang Manni rents a house of 8,500, plus daily expenses, she can't save money at all.
And in the store where she works, her colleagues are like sharks in the sea, scrambling for customers to enter the store to consume, and it is difficult to make money.
Just like Ms. Chen's order, from the beginning when Wang Manni took Ms. Chen into the VIP room, her colleague served tea and water and wanted to take the opportunity to share the commission, the store manager grabbed Ms. Chen's WeChat, and even her colleague stole her mobile phone to add Ms. Chen's WeChat, and put peach hair in her lipstick to make her allergic to the hospital......
Stills from the TV series "Thirty Only".
If it weren't for her cleverness and Ms. Chen's persistence, even if the million order was won, the commission would not be Wang Manni's.
But no matter how hard she tries, the occasional loss of goods in the store can allow Wang Manni to eat a boxed lunch for a month.
Wang Manni didn't dare to drink water in order to go to the toilet less, and she didn't dare to rest even when she was hospitalized for acute nephritis, just to earn more money.
If you get Ms. Chen's commission, you can let Wang Manni live a good life for a while.
03 The pain of adults can only be borne by themselves
It was acute nephritis that made Wang Manni understand that the pain of adults can only be borne by herself many times.
Ms. Chen and her husband worked hard to make a fortune together, but it was pitiful that they were betrayed by their husband after success, but this time buying jewelry was also an outlet for her emotions.
Wang Manni knew that Ms. Chen's purchase of this set of jewelry was completely impulsive consumption, because Ms. Chen's dress and habits were destined to be placed at home after she bought it, and this set of jewelry had no room for appreciation in a short period of time, and it was not easy to sell it again.
But Ms. Chen needs some "dreams" to fill the regret of not being cared for in her husband's hard life, and she needs an impulse purchase, even if she doesn't buy this set of jewelry, she will spend it elsewhere.
Stills from the TV series "Thirty Only".
And this set of millions of jewels, if it can make Ms. Chen happy, then Ms. Chen can also say goodbye to the past and start a new life, and Wang Manni can also live a better life because of this, a win-win situation for both parties.
At the moment when she figured it out, Wang Manni helped Ms. Chen pay by swiping her card, and also opened the opportunity for herself to break out of the circle of 8-year counter sisters.
In the long journey of life, we may have many wrong payments, stay away from scumbags, cherish and love yourself is the best recovery.