"Hello, please show your ID, I will help you get the number. "Walking into the government service hall, I saw that the staff here are full of enthusiasm, serve with a smile, and patiently serve the enterprises and the masses who come to handle business.
In the Damaoqi government service hall, Ma Zhiqiang, the person in charge of Inner Mongolia Tianci New Energy Co., Ltd., is handling business, and he is very satisfied with the fast, efficient and warm service process: "Today I specially came from Tianjin to handle business, and the efficiency of our government service hall is particularly high! This time, I came over and handled some information filling business, which was completed in less than an hour, and the service attitude of the staff was also very good, I felt very satisfied. ”
The staff at the guide desk patiently answered questions and helped pick up numbers
In recent years, the Damaoqi Government Service Bureau has continued to deepen the reform of "delegating power, delegating power, delegating power, and providing services", actively exploring the establishment of a credit system in the field of government services, taking multiple measures to create an environment of trustworthiness and trustworthiness, establishing a good image of trustworthiness in government affairs, and further building a new pattern of creditworthiness in government affairs.
In the government service hall, a "green window" is set up for special customers who come to handle business, and honest enterprises can also enjoy the "green channel" of administrative examination and approval when handling service matters, and give priority to handling business. Wang Yaxin, a staff member, said: "Sometimes there are elderly people, pregnant women, disabled people and other groups who come to us to do business, and we will give priority to them. Some time ago, a pregnant woman came to apply for an ID card, and the staff at our guidance desk also accompanied her all the time, and she also expressed her gratitude to us. As a staff member of the general counter, I feel that our service here is becoming more and more convenient. ”
The staff is taking care of the business for the customer
In addition, the Government Service Bureau has also implemented the reform of notification commitment and acceptance of defects. When enterprises and the masses handle relevant administrative matters at the windows of the government affairs service center, enterprises and the masses can voluntarily apply for the services of "tolerant acceptance" and "notification and commitment", and those who meet the conditions can be accepted first, so as to realize the substitution of on-site inspection with commitment, and benefit the enterprise and the people with integrity. "Before I came here to handle business, sometimes because I was in a hurry, it was inevitable that I would forget to bring the materials, so I could only go home and pick them up, and now, even if I forgot to bring some materials, I can also handle the business first and then make up when there is time in the future, which saves me a lot of time to run back and forth, and I feel that the reform of the Government Service Bureau is truly considered for the people." Ren Xudong, a resident, said with satisfaction.
If it is said that the acceptance of defects reflects the speed of government affairs creditworthiness services, then overtime seal engraving and online early application for official seals are the temperature of government affairs creditworthiness services. Staff Qin Le told reporters: "After handling the business license, you can directly find me next to the seal business, if you are in a hurry for special reasons, we can do it immediately, and will not delay the next business development." Sometimes we meet customers who come to do business at the end of the day on Friday, and we will work overtime to help them complete it, so that they don't have to wait two days on the weekend. For customers from other places, we will contact them as soon as they complete the online business license application, and apply for them to apply for the seal online in advance, so that they only need to make a trip to get the business license and official seal together. ”
The staff communicates with customers online
In terms of the establishment of a creditworthiness system for government affairs, the government service bureau has also established a professional team of agents and assistants, opened a "help you" window, and provided convenient and heart-warming government services for enterprises and the public;
Creditworthiness in government affairs is the vane and astrolabe for the establishment of creditworthiness. In the next step, the Damaoqi Government Service Bureau will persistently grasp the style, be honest, keep promises, improve efficiency, comprehensively optimize government services, and vigorously grasp the construction of "integrity in government affairs" on the basis of continuously deepening the reform of "delegating power, delegating power, delegating power, and improving services", do practical things for the people wholeheartedly, and constantly add vitality to the construction of creditworthiness in Damaoqi government affairs.
Source: Hero Tamao