On January 31, Wang Feng, secretary of the district party committee, and Liu Cundong, deputy secretary of the district party committee and head of the district, respectively led a team to supervise the first-line tourism order along the coast.
Wang Feng and his entourage successively came to the Zhanqiao Scenic Area and the Sixth Bathing Beach to supervise and inspect the order environment along Taiping Road, the mediation room of the scenic spot, the office area, the tourism order of the beach, the trestle square, the order environment of the bridge deck, etc., and listened to the report on the passenger flow, order maintenance, industry management, and on-duty duty in the scenic spot, and put forward solutions and work requirements for the on-site office.
Wang Feng stressed that the coastal line of Shinan District is a tourist destination that tourists at home and abroad yearn for, and it is an important window to reflect Qingdao's urban civilization. From now on, the coastal front-line entity work team should quickly enter the state, normalize the order rectification and maintenance of scenic spots, and create a civilized and orderly tourism environment in an all-round way. It is necessary to improve the on-site disposal capacity, establish a rapid response working mechanism, and find and deal with all kinds of tourism disputes in scenic spots, such as floating merchants and vendors, illegal deception and solicitation, etc., as well as all kinds of tourism disputes, strictly enforce the law, and effectively safeguard the legitimate rights and interests of tourists. It is necessary to pay close attention to the handling of tourist complaints, announce the scenic spot service and tourism complaint supervision telephone number in the scenic spots, strictly implement the first question responsibility system, and quickly accept and respond to the tourists' inquiries and complaints. It is necessary to draw inferences from one case to another, and conduct comprehensive law enforcement inspections on the enterprises involved and the relevant business enterprises of scenic spots in strict accordance with the law, focusing on checking whether there are illegal operations and infringement of consumer rights and interests, and immediately order rectification when found. It is necessary to cooperate with the relevant departments at higher levels to carry out a comprehensive investigation of sea-related tourism and marine sports in Qianhai, and resolutely ban illegal operations and major risks and hidden dangers. It is necessary to coordinate with relevant units to speed up the standardized management of sea cruise tourism, and reduce the occurrence of matters that harm the interests of tourists from the source. It is necessary to firmly establish the idea of "a game of chess", all departments and units should work together to perform their duties in strict accordance with the law, strengthen industry supervision, resolutely crack down on all kinds of behaviors that disrupt the order of the tourism market, and continuously improve the satisfaction of tourists. It is necessary to increase publicity and guidance, and form a strong positive energy for the whole society to jointly maintain a warm and civilized tourism environment.
Liu Cundong, deputy secretary of the district party committee and head of the district, and his party came to May Fourth Square to supervise the work of front-line tourism order along the coast.
Liu Cundong stressed that all relevant departments should attach great importance to comprehensively investigate and solve management flaws, further improve the efficiency of scenic spot management services, and effectively protect the rights and interests of tourists. It is necessary to carry out the rectification of the order of the tourism market, strictly investigate and deal with problems such as soliciting and stealing customers, and create a reassuring, reassuring and comfortable travel environment for tourists. It is necessary to increase the frequency of daily inspections, implement the fixed-post shift system, smooth the channels for tourists to complain, establish an emergency handling mechanism for tourism disputes, and solve problems as soon as they are found. It is necessary to consolidate the main responsibility of enterprises, optimize the working mechanism, clarify the responsible persons and responsible departments, and normalize, institutionalize and standardize the order of the tourism market for a long time. It is necessary to do a solid job in supporting scenic spots and tourism guarantee work with "embroidery", and continuously improve the management and service level of coastal first-line scenic spots.
District leaders Cao Zhen, Sun Jian, Fang Jianhui and Li Hongjian participated.