When buying, Lin Junjie changed Lin Zixiang after payment, and he had to obey the "adjustment" to watch the concert?
Cover News Reporter Yu Ting
Favorite singers come to their own city to hold a concert, set an alarm clock early, find a place with a good network, pick up their mobile phones on time, and count down 3, 2, and 1 to grab tickets. successfully grabbed the ticket, but after paying, it was found that Lin Junjie had become Lin Zixiang, and he did not support returns. Recently, many netizens in Chengdu have encountered such a bad thing. On January 12th, "JJ Lin JJ20 World Tour - Chengdu Station" sold tickets on platforms such as Damai and Maoyan, and many netizens found that the tickets for the March JJ Lin concert they were going to buy became the concert of Le Lin Zixiang, and because the performance started the next day, the platform refused to refund the tickets. On January 16, a number of netizens asked for help from the cover news, and the reporter visited the ticket buyers, the Damai platform, and consulted a lawyer to follow it up.
Many netizens reported the situation encountered on social platforms
Surprise turned into surprise
Netizens reflected:
The concert ticket grabbing was "adjusted", and the ticket refund was refused
"I grabbed it, I grabbed it!" "Oh, why is it Lin Zixiang?" On January 12, Ms. Jiang, a citizen of Chengdu, felt like she was on a roller coaster. She was just sharing with her friends the joy of grabbing tickets for JJ Lin's concert, but suddenly found that what she bought was not a ticket for JJ Lin's concert, but a "2024 JJ Lin 50 Concert". Shocked, she wanted to refund the ticket for the first time, but was told by the Damai platform that the manual customer service had left work, and after the customer service went to work at 9 o'clock the next morning, the concert started at 7:30 p.m., and according to the refund rules, refunds have been prohibited.
JJ Lin's concert ticket purchase page
Ms. Jiang and the others want to buy tickets for the "Lin Junjie JJ20 World Tour - Chengdu Station", which will start on March 9 and March 10, 2024, with tickets divided into 380 yuan, 680 yuan, and 980 yuan for the stands, and 1380 yuan, 1580 yuan, and 1880 yuan for the infield, with a total of 6 levels. According to the rules of rush purchases, among them, the sale will start at 8 p.m. on January 12 on March 9, and the sale will start at 8:30 p.m. on January 12 on March 10.
Lin Zixiang concert ticket purchase page
Soon, Ms. Jiang discovered that her experience was not unique. Subsequently, on social platforms, many netizens shared their experiences of Lin Junjie's concert being "adjusted" to Lin Zixiang's concert. In addition to the netizens who had this situation during the ticket grabbing time period on January 12, there were also netizens who "picked up the leaks" and swiped the remaining tickets on January 13 and found the same problem when they bought them. "I don't actually know Lin Zixiang, and it is impossible to buy tickets for his performances, there must be a problem with the platform. Netizen Yuanyuan said that after many times of communication with the ticketing platform, the staff refused to deal with it on the grounds that it was not a system problem, but a mistake made by the ticket buyer.
At present, there are 9 people in the group, and the largest amount of tickets purchased is 3 tickets of 1080 yuan, spending a total of 3240 yuan.
Everyone in the ticket buyers' rights protection group reflected their respective situations
Wrong or bounced?
The platform said that the background query was not "bounced"
It is difficult to obtain evidence for consumer rights protection
Lin Junjie became Lin Zixiang, seeing that there was no hope of refunding the ticket, some netizens had no choice but to go to Lin Zixiang's concert the next day by mistake, and some netizens decided to defend their rights to the end.
"We respect every performer, but Damai's attitude makes us unacceptable, whoever buys the show is whoever, we can accept grabbing or not grabbing tickets, but Damai is not qualified to 'adjust' us, let alone dump the pot on us. What made Yuanyuan angry was that in the process of consulting the platform for solutions to the relevant situation, the platform always believed that it was the ticket buyer's mistake. "A person can be wrong, but so many people have such a situation, whether the platform should be checked, whether it is possible that there is a problem with the system. ”
It is understood that on the homepage of the ticketing platform on the same day, a ticketing entrance with Lin Junjie's avatar is specially set up, and you can click on the window to go directly to the ticketing page. However, in the upper right corner of the window, there is also a line of small letters that reads "Lin Zixiang Chengdu". This is also one of the important bases for the platform and some netizens to question the inadvertent ordering of ticket buyers. Still, ticket buyers cite a number of reasons to prove that they can't be wrong. "First of all, most of us have made reservations in advance, and the reservation needs to choose the audience, the number of screenings and the ticket price, which is not wrong to choose in advance; secondly, Lin Junjie and Lin Zixiang, one performance is 2 performances, and the other is only 1 performance, and the ticket price is different from the entire ticket page, which is difficult to see wrong. ”
The homepage of the platform, the entrance to buy tickets for Lin Junjie's concert
However, these screenshots and statements have not been accepted by the ticketing platform, and more direct evidence needs to be submitted to prove that the platform has a system error. "None of this can be used as evidence, do we have to grab tickets and record the screen at the same time in the future?"
On January 16, the cover news reporter also called Damai's official customer service number, and the staff said that after receiving the problems reported by netizens, they verified through the background that it was not the system "bounced". As for the specific how to verify and how to solve such a situation, Damai said that there will be professionals to further explain to reporters later.
Lawyer's statement
It is recommended that consumers record their screens
The platform should also improve the refund mechanism
"Although performance tickets are time-sensitive and limited, and allowing arbitrary refunds is likely to have a greater impact on the platform and the hosting company, according to Articles 8 and 9 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, consumers have the right to know the truth about the goods they purchase or use or the services they receive, and to choose the goods or services independently. ”
In response to this situation encountered by netizens, the cover news reporter also consulted Li Mengxue, a lawyer at Beijing Prologis (Chengdu) Law Firm, who believes that consumers encounter "bounces" when buying tickets, and need to provide evidence such as purchase process records and order information, but in practice, it is indeed more difficult to provide evidence.
In view of the increasing difficulty of cancellations and changes under the current situation where most performances are under the strong real-name system, the lawyer suggests that consumers should improve their awareness of rights protection, understand the refund policy in time before purchasing tickets, and do a good job of collecting evidence, such as third-party video recording, when purchasing tickets, so as to avoid potential risks. The performance platform and organizer shall also establish and improve the refund mechanism for large-scale performance activities in accordance with the relevant requirements of the Notice on Further Strengthening the Standardized Management of Large-scale For-profit Performance Activities and Promoting the Healthy and Orderly Development of the Performance Market, set reasonable tiered refund fee standards, and protect the legitimate refund rights of ticket buyers.