Recently, a news about a five-star hotel responding to outdoor glass cleaning in the morning has attracted widespread attention.
According to reports, a netizen was checking in on the 44th floor of a five-star hotel in Shanghai when he woke up in the morning to find someone cleaning the glass outside the window, but he did not receive any notification.
After the incident was exposed, the hotel responded
It means that the exterior walls will be cleaned regularly, so that outsiders cannot see the situation in the room, and when the exterior walls are cleaned, guest letters will be released in the room in advance. The hotel believes that if guests have concerns about this, it is advisable to draw the curtains.
Netizens have different opinions on the hotel's response
It is believed that it is obvious that the hotel is not well thought out, and few people will notice the letter without a special reminder. Manual reminders are a safer way.
The hotel should inform the guests in advance so that the guests are mentally prepared. Especially for guests living in high-rise buildings, they may not pay much attention to whether to draw the curtains or not, if you say it in advance, at least be prepared.
Hotels shouldn't be interpreted on the grounds that the outside can't see the inside. Even in a 44-storey building, the hotel should make this clear to its guests. Otherwise, guests may be unknowingly exposing their privacy.
The incident reflects the hotel's inadequacy in informing
Although the hotel says that it will release guest letters in the room in advance, there are many situations that many guests will ignore in this way. In this case, it's best for the hotel to take the form of manual reminders to ensure that guests are informed about the relevant information in a timely manner.
At the same time, hotels should also pay more attention to the privacy protection of guests to avoid similar incidents from happening again. Adjust the management strategy in a timely manner to ensure that the rights and interests of guests are fully protected. Only in this way can hotels stand out in a highly competitive market and win the hearts and minds of consumers.