the other day
Mr. Zhu from Foshan
I bought a designer down jacket online
As a result, when I receive the goods and try them on
The good mood is all swept away!
What the hell is going on?
This is Mr. Zhu
When trying on a down jacket that I just bought online
Felt out of the pocket of the clothes
You said......
December 10th
Mr. Zhu at the official Adidas flagship store
spent 718.6 yuan to buy a down jacket online
Three days later
He received the goods and immediately put them on to try them on
As a result, I found a foreign object in the pocket of my clothes
At first glance, it turned out to be a white flower
Underneath this white flower
There was also a white note with the word "mourning" written on it
Probably a funerary corsage
Mr. Zhu said
I'm still on the chest of my clothes
Traces of suspected wear were found
"There are two pinhole holes on the left side of the clothes, I guess this dress was worn by someone, and after the funeral, the clothes were returned to the merchant, and the merchant should have sent it to me directly without inspection. ”
This experience
Mr. Zhu felt very unlucky
The mood is greatly affected
"It's the first time I've encountered such a situation when I'm so old and buying clothes, is it a curse to someone else's house for giving this dress to someone else?"
Once the problem is discovered
Mr. Zhu immediately put the situation
Reflect to Adidas merchant customer service
But the other party's attitude made him very dissatisfied
"Called me four or five times and asked me to return the goods for a refund. But the head of the company did not have the sincerity to apologize. ”
Mr. Zhu thinks
It's not a question of money or not
"The most basic thing is that the person in charge of the store has to say what happened, how it was caused, and at least have an attitude of admitting mistakes. ”
Journalists on this matter
Called the Adidas customer service number
The customer service staff said
After communication and negotiation, Mr. Zhu can be returned for a refund
and pay five hundred dollars
"Now we are also checking with the warehouse,
We will let you know when the results are available. ”
For this dress
Whether it was worn by someone else and then sold again
The agent denied it
On the afternoon of December 20
Adidas' customer service manager responded
The consumer has been contacted at least six times since the incident to resolve the issue
Because clothes out of the warehouse have to go through many links
The company is verifying and verifying each link
It will take some time
In order not to delay the handling of consumer problems
So some solutions were provided to consumers
Due to the communication process
Consumers have changed their needs and compensation many times
The two sides are still in communication and negotiation
Some lawyers think
If there is evidence to prove it
The merchant's product is not brand new
Consumers have the right to request a return or exchange
and to require the merchant to compensate for related losses
meantime
This incident also reveals a problem
Consumers shop online
Enjoy the seven-day right to return goods without any reason granted by law
The bottom line of morality should also be maintained
If the product is indeed already used
Don't return it as brand new
Healthy business environment
It shall be jointly maintained by business operators and consumers
I came back from online shopping and saw this thing
I can't stand it anymore......
Source: Guangdong Minsheng DV site