The National Day long holiday should have been the golden period of tourism, but in the Ejina Poplar Forest Tourist Area in Inner Mongolia, there was a farce that made people laugh and cry. On October 1, tourists here collectively shouted "refund" because there were too few shuttle buses in the scenic area, resulting in too long waiting times for tourists to enjoy the beautiful poplar forest.
This incident has triggered heated discussions among netizens, some people questioned the management ability and service level of scenic spots, some sympathized with the suffering of tourists, and some people called for rational consumption and civilized tourism. So, what's going on here? And how do scenic spots respond? Let's take a look together.
There are not enough shuttle buses in scenic spots, and tourists are crowded and shouting "refund"
According to netizens, on the afternoon of October 1, in the Sidaoqiao and Qidaoqiao ferry areas of the Ejina Poplar Forest Tourist Area, a large number of tourists queued up for the shuttle bus. Due to the large size of the scenic area, tourists need to take a shuttle bus to reach various attractions. However, there are only about 40 shuttle buses in the scenic area that day, which is far from meeting the needs of tourists.
Some tourists said that they waited in the scenic area for more than two hours without waiting for the shuttle. What's more, some tourists are reluctant to get off the bus after arriving at the station, taking advantage of other tourists' opportunities.
In this case, some tourists were dissatisfied and angry and began to shout "refund tickets". Videos circulating on the Internet showed a tense atmosphere at the scene, with altercations and pushes between tourists and staff. Some tourists said they paid a few hundred yuan for tickets, but they could only wait in line in the scenic area, and could not enjoy the beauty of the poplar forest. They see it as a waste and violation of their rights and time.
The scenic area apologized and took corrective measures
In the face of protests and doubts from tourists, the Ejina Poplar Forest Tourism Area issued an apology letter on October 3. The apology letter said that on October 1, due to the surge in the number of people entering the park, coupled with the small space in the ferry area and the narrow roads, it led to the congestion of tourists.
The scenic area expressed deep reflection and sincere apology, and said that emergency rectification measures had been taken. These include:
Set up a rectification working group led by the chairman to continuously and dynamically check the operation of scenic spots and tourist ferries, and solve existing problems and hidden dangers on the spot at the first time. Additional shuttle vehicles and on-site service personnel are dispatched to dynamically monitor the passenger flow of scenic spots at any time and carry out timely guidance. More shuttle vehicles will be dispatched, from 40 to 140, effectively enhancing transportation capacity and ensuring timely ferry to tourists.
Establish a logistics service support team to keep abreast of tourists' demands and respond positively. In addition, the official also notified and criticized the incident.
Netizen comments: rational consumption, civilized tourism
Netizens also have different views on this incident. Some netizens expressed sympathy and support for tourists' demands, believing that the management capacity and service level of scenic spots need to be improved, and tourists should be provided with a better tourism experience. Some netizens believe that tourists' behavior is too radical and irrational, and they should remain civilized and polite and negotiate with scenic spots to solve problems.
Some netizens analyzed the causes and consequences of this incident from a broader perspective, believing that this is a microcosm of the imbalance between supply and demand in the tourism market during the National Day holiday, and also reflects some problems and challenges in the development of tourism in the mainland.
This is one of the most common phenomena of the National Day holiday, and similar things happen every year. It shows that the mainland tourism industry still has a lot of room for development and improvement potential. It is hoped that the scenic spot can strengthen management and service to improve operational efficiency and quality. At the same time, it is also hoped that the majority of tourists can consume rationally, travel in a civilized manner, and avoid blindly following the trend and traveling intensively.
Conclusion: The tourism industry needs reform and innovation
From this incident, we can see that while the mainland tourism industry is developing rapidly, it is also facing some challenges and problems. How to balance supply and demand, how to improve management level and service quality, how to innovate tourism products and models, and how to cultivate tourism culture and literacy are all topics that require our in-depth thinking and exploration.
We hope that through such events, we can promote the reform and innovation of the tourism industry and let more people enjoy the fun and value of tourism.