Jimu news reporter Lin Chuhan
Correspondent Guan Di
On August 10, the reporter learned from the Qianjiang Caoyu Grand Theater that according to the requirements of local epidemic prevention regulations, the performance troupe could not meet with everyone as scheduled. The 6 performances and 1 summer camp scheduled for August are now cancelled.
Cancelled performances include: August 12 "Dinosaur Returns elf adventure 2", August 13 "Song Ci Battle", August 15 "Lion King's Jungle Lion", August 16 "Little Point in the Forbidden City", August 17 "Dirty King Adventure", August 25 "King of Musical Instruments", August 14-15 "Lion King's Jungle Lion" summer camp canceled.
As for whether the performance in September can be performed normally, the relevant person in charge of the Qianjiang Caoyu Grand Theater said that at present, no notice of performance cancellation has been received, and the audience will be notified of subsequent changes.
Refund process:
1. Purchase tickets online
If you purchase tickets through official channels (Caoyu Grand Theatre WeChat public account, official website, ticket center, Poly ticketing APP, Maoyan),
1. The ticket has not been picked up
The ticket purchase price will be returned to the payment account of the ticket purchasing member in the same way, and the refund time limit may be delayed due to system reasons, so please be patient.
2. The ticket has been picked up
Online refund: Add WeChat: CYDJY-POLY, please mark the performance ticket as "void" according to the above picture, and write your name and telephone number, take a clear photo and private message to WeChat. After the staff checks that there is no error, the system will refund to the original payment account, please be patient.
Offline refund: Please bring the performance ticket to the ticket hall of Caoyu Grand Theater, after the staff checks that it is correct, the system will refund to the original payment account, please be patient.
During the epidemic prevention period, personal protection should be done when traveling. Insist on wearing a mask, washing hands frequently, and disinfecting frequently. Please wear a mask when entering the ticket hall, take the temperature normally and show the health code, itinerary card, and phnom Penh identification code of the new coronavirus vaccination to handle the refund business, thank you for your cooperation.
2. Offline cash ticket purchase
If you purchase tickets in cash through the window, please bring your performance tickets to the ticket hall of Caoyu Grand Theatre for refund and exchange procedures. On August 5, the ticket hall of Caoyu Grand Theater began to process refunds (cash refunds only).
3. Purchase tickets for trade union vouchers
If you purchase tickets through the theater union redemption coupon, please bring the performance ticket to the ticket hall of CaoYu Grand Theater to change other performance items on the spot.
During the epidemic prevention period, personal protection should be done when traveling. Insist on wearing masks, washing hands frequently, and disinfecting frequently. Please wear a mask when entering the ticket hall, take the temperature normally and show the health code, itinerary card, and phnom Penh identification code of the new coronavirus vaccination to handle the refund business, thank you for your cooperation.
4. As of August 6, the summer camp has completed the refund of all students.
If you encounter any problems in the refund,
You can call the ticket office
0728-3500 599/0728-3500 699
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