According to the 1818 GoldenEye news, in June last year, Mr. Wang ordered a Lexus and has not yet picked up the car. He believes that the 4S shop did not deliver the car, and should refund the deposit of 10,000 yuan. The 4S store believes that it is Mr. Wang who defaults.
There is a Zhejiang Yuantong Lexus 4S store on Tianmushan Road in Hangzhou. On June 25 last year, Mr. Wang ordered a Lexus sedan in the store, the total price of the sales contract was 310,000 yuan, and he paid a deposit of 10,000 yuan on the same day, and agreed with the other party to deliver the car by the end of August 2021. Mr. Wang introduced that two weeks after paying the deposit, he contacted the sales consultant and hoped that the other party would help transfer the deposit contract.
Mr. Wang: "At the beginning of July, I proposed to the salesman, buy a car without buying, buy a car to buy a house, the deposit can not be refunded, she said no, at that time proposed the second plan, our side of the new model came out, at the end of the year you have to stop waiting to see." ”
Mr. Wang provided the chat records with the sales consultant at that time, in mid-July last year, Mr. Wang asked the sales consultant to help transfer the deposit contract, and in August, the sales consultant said that "10,000 deposits are subscribed to the new money and retained until the end of December." Mr. Wang said that at the end of December last year, he went to the shop to see the car again.
Mr. Wang: "Originally, they had not contacted me until now to confirm the new model, and for me, either in accordance with the contract and did not deliver the car, they should refund me the deposit of 10,000 yuan." ”
According to Mr. Wang, although he agreed with the sales consultant to buy a new model at the end of the year, the 4S store did not take the initiative to contact him to order the car, in his opinion, according to the original contract, the 4S store did not deliver the vehicle at the agreed time, and the deposit should be refunded.
Mr. Wang: "(Have you been sure of any new models?) The sales didn't contact me either. (You're not sure?) Yes, I said I had to wait for the new model, and I didn't give my new car when I waited for the new model. Then I felt that the car had not been delivered to me, and I felt that I should refund my deposit. ”
The sales director of Zhejiang Yuantong Lexus 4S store did not recognize Mr. Wang's logic. He introduced that Mr. Wang ordered the car in June last year, they had the ability to deliver within the agreed time, and later considered the customer's personal situation, they agreed to postpone the deposit until the end of last year.
Zhejiang Yuantong Lexus 4S store Director Ma: "On July 30, 2021, the car arrived at the store, we can deliver the car without a little problem, and then we communicated with the sales consultant, the sales consultant is also for the customer's consideration, and the problem of funds is slowed down." ”
Director Ma introduced that at the end of last year, Mr. Wang did come to see the new car, but did not determine whether to buy, in their view, it was the customer who unilaterally defaulted.
Zhejiang Yuantong Lexus 4S store Director Ma: "With our other sales consultant said, can not return ah how, that sales consultant and he clearly can not return, unilateral breach of contract is not refundable, and then the customer himself did not order the car, the day the phone also confirmed, the deposit will not be refunded, do not sign a new contract, the deposit will not be refunded, in our view the contract will be terminated." (Reporter: When I came to see the car in December last year, did you propose how to refund the deposit? (Mr. Wang: I didn't say it at the time, I was thinking about buying it, so I came to see it again.) ）”
For Director Ma's statement, Mr. Wang did not approve, he said that when he came to see the car at the end of last year, he did not mention the deposit refund to the sales staff. Listening to Mr. Wang's statement, Director Ma took a stand on the spot, withdrew the previous plan to refund the deposit of 4,000 yuan, and confiscated the deposit of 10,000 yuan paid by Mr. Wang on behalf of the company. Mr. Wang said that the matter would be resolved through legal channels next.