The red body reads "Chinese Dream, Labor Beauty", and the red roof of the carriage is eye-catching. On May Day, Wen Ruhong, bus director of Guangzhou FAW Bus No. 3 Branch, drove a red theme bus with "Tribute to the Most Beautiful Workers in Yangcheng" through the streets of Guangzhou. Not only skilled, but also enthusiastic service, Wen Ruhong is also "the most beautiful laborer in Yangcheng", and he spends this festival that is also his own in his post.
He is a pioneer coach captain with skilled service and heart-warming service
As the "National Workers' Pioneer", Route 14 adheres to quality service, and the carriages are full of friendship. Last year, 14 routes of passengers praised 47 cases, becoming one of the bus group brand lines that the public was satisfied with. This year is the 26th year of Wen's work, since entering the bus industry in 1996, Wen Ruhong has driven routes 130, 131 and 93, and also run emergency tasks. In his opinion, route 14 passes through the old city, and there are many elderly people and students among the passengers, and it is even more important to drive the car. "Route 14 passes through Guangwei Road Terminus, Uprising Road, Beijing Road... One feature is the large flow of people, and another feature is that many sections of the road are two-way two lanes, and the road is relatively narrow. Wen Ruhong told reporters that this not only tested the driving skills, but also required the bus captain to be very patient.
Coming and going, there are many old neighbors who have been riding the bus driven by Wen Ruhong for many years. During the epidemic period, in order to prevent the epidemic, it is necessary to reduce communication by taking public transportation, and wearing masks also makes everyone's expression "hidden". Captain Wen secretly decided: I want to close the distance between everyone and strive to create a relaxed and pleasant travel experience for passengers. So, he summed up a set of working methods, when the passengers got on the bus, only to see him sitting upright, his body slightly turned to the right, his left hand raised, five fingers together, made a standard service gesture, nodded and smiled and said, "Hello!" ”。“ I want to interact more with the citizens in the car and convey love through a gesture. Wen Ruhong said that although this is a small move, many passengers have written and called to praise this gesture, feeling that the carriage is more "friendly". Subsequently, Captain Wen also patiently guided other bus captains to perform service gestures according to standards, so that the overall service level of the line could be improved and become the "labor pioneer" of the line.
He is an enthusiastic coach captain who "can help if you can help"
As a bus captain, Wen Ruhong has a warm heart to help if he can. A few years ago, Wen Ruhong met a passenger on the way to the operation, and when he got on the bus, he said that he had lost his mobile phone and had no cash on him. "At that time, she was very anxious, so I said let's get in the car first, remember the car number, and give it next time when I come out." Wen Ruhong recalled that the female passenger, who was about 40 years old, was very touched to hear it, and after getting on the bus, she kept thanking Wen Ruhong. Wen Ruhong said that many bus captains are like this, they can help one, and there is also a trust between them and the passengers: "For the sake of two yuan fare, she will not let her get on the bus, how should she go home!" I'm sure she'll make up the fare. "Later, as Wen Ruhong expected, the passenger then took the money and deliberately went to the bus terminal to make up the fare." It feels very warm, everyone pays trust and kindness, and the society will become more harmonious. Everyone can help, love in the carriage. Wen Ruhong said.
In the event of rainy days, Wen Ruhong will also put a few more umbrellas in the car, which passengers need to take it and use it, and return it next time. Sometimes, when there are elderly people with mobility problems, Wen Ruhong will also let the elderly slowly get on the bus, and ask in advance where to get off the bus, and remind themselves when they arrive at the station. "Because sometimes there are more passengers, pay special attention to it, so don't worry when the elderly get on and off the bus." Wen Ruhong said.
Day after day, year after year sitting in the driver's seat, driving a line, it is difficult to say that it is not hard and boring. But in Wen Ruhong's view, finding fun in work is the "magic weapon" of self-regulation, and a large part of the fun is that he is happy to see passengers travel safely. Whether it is this "May Day" holiday, or every other holiday, Wen Ruhong sticks to his post and escorts the travel of every citizen. He said that doing this line of work is like this, holidays are not rest but busier, sticking to the post is a must. Wen Ruhong said: "Watching other people sit in my car as a family, I carry them safely, especially satisfied and proud. There are also often passengers who greet Wen Ruhong when they get on the bus: "The last time I sat in your car." This feeling of being remembered also made Wen Ruhong feel very warm.
Labor creates the future, and strives to achieve dreams. Wen Ruhong said: "Happy life is 'dry' out, each of us strives to come out, Labor Day stick to the post is particularly proud." ”
Text/Guangzhou Daily, New Flower City Reporter: Lu Mengqian Correspondent Jiang Qingxin
Photo/ Guangzhou Daily Xinhuacheng Reporter: Gao Hetao Correspondent Jiang Qingxin
Video/Guangzhou Daily Xinhuacheng Reporter: Gao Hetao, Lu Mengqian Correspondent Zhang Shihua
Guangzhou Daily New Flower City Editor: Li Fenghe