A week after picking up the car, the suspected ET7 user complained that he had changed from a first-mention user to a first-time user.
User A sent a picture showing that the air conditioner outlet of his ET7 vehicle would form condensation droplets.
In this regard, some industry insiders explained that there are 2 possibilities, the first is that the air conditioner is too cold, the water in the air will condense outside the air outlet, forming a phenomenon of spraying white smoke or water droplets, and the water in the air will also condense on the surface of the plastic shell of the evaporator or the plastic pipeline shell that transports cold air, resulting in the phenomenon of dripping water.
Second, the drainage line of the plastic shell of the evaporator is blocked, and when the water level is too high to overflow, it will also drip in the car.
At present, user A has contacted NIO to solve this problem.
User B sent a video showing that his vehicle failed to steer while driving, and no matter how he turned, the vehicle was still driving in a straight line.
The owner complained that in just a few days, it has changed from the first mention to the first repair.
In fact, traditional fuel vehicles will use mechanical hard connection, motor or hydraulic system to assist the power steering system, the advantage of this system is that the power system fails, the vehicle steering system can still work. Weilai Automobile adopts an electronically controlled decoupling steering system, when the owner rotates the steering wheel, it is actually just to control the steering motor an angle signal data, if the steering motor driving the vehicle fails, the steering system will completely fail.
If the steering system fails, it is a serious hidden danger and needs to be treated with caution.
At present, NIO has contacted the owner to replace the steering machine assembly of the car.
Owner C sent a video saying that the work at the ET7 shift dial needs to be improved, and it will be stuck after switching D gears and cannot be reset.
In addition, the decoration on the left side of the central armrest is not stable to install, and the gap is large, which does not meet the workmanship standard of high-end luxury cars.
In response to the question of the owner C, Li Bin, the founder of Weilai Automobile, replied in the group: the user has been contacted for repairs.
In addition, Li Bin said that the car involves too many parts, and the initial quality of the new model needs a process of improvement, which generally takes half a year to stabilize, which is the basic law of the industry. For this reply, some consumers directly called, the first mention of the owner has not become a guinea pig, of course, there are also users who express understanding
Before the press release, Oxcart Network asked the relevant staff of Weilai Automobile, which said that the situation was true.
Finally, it must be noted that the above is only a case phenomenon in the first batch of deliveries, and Weilai Automobile attaches great importance to user demands and has followed up and solved related problems in a timely manner.