【Column】
The great power is also the weight of a big country. In the final analysis, it is a matter of thousands of households.
Think of what the masses think, be anxious about what the masses are anxious about, and solve the difficulties of the masses. From now on, Hualong Network-New Chongqing Client launched the "YuShi Has Solution" column, for the masses' worries, difficulties, concerns, we will do our best to the media responsibility, practice the mass line in the Internet era, and strive to solve people's livelihood worries, do people's livelihood practical things, and help a better life in the new era!
There is a solution to the yu matter, and there is a solution to the problem! We've always been here.
Buying a car of your choice should have been a happy thing, but for Ms. Wu in Chongqing, she was not happy at all.
According to Ms. Wu, she and her husband Mr. Liu bought a modern famous car in a second-hand car dealership in Bishan in July last year, when on the car dealership's webpage, the car configuration was written as "2014 Automatic Premium", which is commonly known as the "high-end version", however, after the car arrived, Ms. Wu unexpectedly learned that the car she bought was actually the "2014 automatic intelligent type", which is commonly known as the "Chinese version". Therefore, Ms. Wu suspected that the company was suspected of misleading consumers. Why did the "high match" that was said to be a good one become a "middle match"? The reporter launched an investigation into this.
The car dealership gives consumers the pages of the Mini Program. Mr. Liu looked at it and purchased the 2014 automatic premium (high-end) hyundai famous picture car. The parties provided a picture of Hualong Network - New Chongqing Client Sent
Buying a high-end car is a medium-matching citizen questions the misleading consumption of the car dealership
Ms. Wu told reporters that in July last year, her husband Mr. Liu went to the Maizhi second-hand car dealership in Bishan District to prepare to buy a car, and she could not go to the scene due to work reasons, so she asked her husband to show her the car on the mobile phone line in the store.
Subsequently, the husband sent Ms. Wu a small program from the car dealership, which had a brief description of various types of vehicles on the page, and after selection, they took a fancy to a modern famous picture marked as "2014 Automatic Premium". Since Mr. Liu had previously purchased a second-hand car at the dealership, out of trust in the dealership, Mr. Liu ordered the car on the same day and went to the car management office the next day to get a license.
The two sides successfully reached a deal, and Ms. Wu and Mr. Liu also owned the car they liked, however, the problem soon arose.
"When I went to the garage to change the tires, the workers at the garage said that the width of the original tire section of my car was 205mm." Ms. Wu said that before going to repair the car, she checked on the Internet that the modern Mingtu Automatic Premium model is equipped with tires with a cross-section width of 215mm. Since then, she has compared her car with the automatic premium model on the official website, and found that many of the configurations of this car are almost non-existent, such as electric rearview mirrors, rearview mirror heating, uphill assist functions and so on.
"This car is clearly marked on their webpage as 'automatic premium type', we just bought it for the high configuration of this car, I suspect that the car dealership is 'hanging sheep's head to sell dog meat', deceiving consumers!" Ms. Wu was very angry about this.
Vehicle transaction contract. The parties provided a picture of Hualong Network - New Chongqing client sent
Car dealership owner: I don't know if the staff hangs up the wrong page is not used to see the configuration
In order to understand the truth of the matter, the reporter accompanied Ms. Wu to Mai Zhi's second-hand car dealership.
In the face of Ms. Wu's questions, a Mr. Yang, who claimed to be the owner of the car dealership, explained. He said that it was originally hung in the middle, but due to the price reduction of the car, it is not known whether it is the automatic identification of the system or the staff hanging error. When Ms. Wu asked the boss whether he recognized that it was a mistake by his staff, the boss said that there was no mistake, and this was not originally for consumers to see the configuration.
The car dealership website registers various information of the vehicle, but the customer is asked not to look at the above configuration, so what is the web page information provided by the car dealership used for? The boss explained that this is only used to let customers see which cars, as for the specific configuration of the vehicle, the actual vehicles are subject. So why is it not marked on the webpage that the online information is for reference only and is subject to actual seeing? The boss said that this car was not written, other cars wrote, may have been missed, he said that the scene was with Ms. Wu's husband Mr. Liu verbally.
Mr. Liu has a completely different statement from Boss Yang. Mr. Liu said: "When buying a car, Boss Yang was not there most of the time, it was another sales reception of me, maybe this salesman did not understand too much, let me choose on the Mini Program, and did not tell me that the configuration on the Mini Program was inaccurate. ”
For the purchase of a car, whether the sales staff has informed Mr. Liu that the configuration on the Mini Program is inaccurate, the two sides are currently holding their own opinions. Ms. Wu hopes that the car dealership can compensate the difference between the high match and the middle match. For Ms. Wu's claim, the owner of the car dealership rejected it and said that the car dealership was not wrong in the matter.
So, does this kind of behavior of the car dealership constitute what Ms. Wu called "misleading consumption", and is it reasonable for Ms. Wu to make up for the difference?
The reporter consulted Chang Yan, a lawyer at The Bank of China (Chongqing) Law Firm in Beijing, and Chang said that in this incident, the second-hand car dealership marked the license plate number, model, vehicle configuration, amount, etc. in detail on the webpage. And due to its own reasons, the car dealership did not indicate in the web page publicity model configuration for reference only, the specific configuration to the actual car as the standard of this type of information, so from a legal point of view, this content of the specific determination of the case, can be determined that the information contained on the web page is actually an offer, although the contract does not state the specific vehicle configuration, but Ms. Wu's home is based on the information displayed on the web page, and the second-hand car dealership finally signed a sales contract, so the second-hand car dealership should eventually perform the contract according to the relevant display information. Lawyer Chang believes that the vehicle delivered to Ms. Wu is obviously not in line with the contract, and Ms. Wu has the right to rescind the contract and claim compensation for certain losses.
Lawyer Chang also reminded that second-hand cars are different from ordinary daily necessities, and consumers are best able to invite professional personnel to test the vehicle before purchasing. When purchasing a vehicle, you must sign a written sales contract, which must detail the basic situation of the vehicle, configuration, mileage, whether there is an accident and other important information, so as to avoid blindly using the contract template provided by the second-hand car dealership. Signing a detailed and rigorous contract is conducive to the performance of the contract in the future, and even if a dispute arises between the two parties, it can be better resolved.
Hualong Network-New Chongqing Client Intern Wang Xurui Reporter Zhou Ying/Wen Yin Jianhong/Video
(This article is from the new Chongqing client APP, please go to the major application markets to download)