laitimes

Tencent's well-known mobile game suddenly stopped serving, and the complaint was hot searched for follow-up life

After several struggles, "Cloud Dress Feather" finally stopped, but netizens did not seem to pay for it...

Yun Pei Haori suspended

On March 30, a Weibo post of the China Consumers Association put "Yuncao Haori" on the hot search list.

Tencent's well-known mobile game suddenly stopped serving, and the complaint was hot searched for follow-up life

The China Consumer Association said, "After I will pay attention to and promote, "Yunsheng Haori" issued an announcement to suspend the suspension process and continue to provide game services." ”

What's going on? It is understood that "Yunsheng Haori" is a 3D ancient style dress-up mobile game jointly developed by Shenzhen Tencent Computer System Co., Ltd. and Chengdu Xishan Jushiyou Technology Co., Ltd. On February 20, 2022, "Yunsheng Haori" announced the suspension of service (the server was shut down).

According to the announcement of the suspension, due to the expiry of the agency agreement between Tencent and the developer of the "Cloud Feather" game, Tencent is about to terminate the operation of the "Cloud Feather" mobile game in Chinese mainland.

Many gamers were confused by this sudden announcement that the announcement showed that all the game data would be deleted while shutting down the server.

Tencent's well-known mobile game suddenly stopped serving, and the complaint was hot searched for follow-up life

Players do not agree with this, mainly including not informing users in advance of no reason to delete player data and requesting the return of the recharge amount.

On March 30, Yunbei Yuyi issued an announcement in response to the decision to suspend the suspension of the game and will no longer open the payment and put forward a 4-point operation plan ——

1. The suspension of operation time node in the original suspension announcement (April 28) is cancelled, the server, official website, and customer service continue to open, and users can log in to the game normally;

2. The compensation activities provided by the previously planned suspension of service will continue until 23:59 on March 31, so please pay attention to it;

3. In order to ensure the quality of the version and the user experience, the game package body needs to be optimized, and it will take a certain amount of time for each channel to resume listing, so please pay attention to the follow-up official announcement;

4. The in-game related services provided to users in the future will no longer be opened for payment, and users can still experience the game normally.

The digital property issue behind the suspension

" The overlord clause of the game industry really needs to pay attention to it, once the manufacturer feels that it is not profitable, it will delete the data offload, and all the money spent in the game will be adrift, and the name is that the things that the players charge money to buy have no ownership but only the right to use, which is really outrageous."

For many players who cultivate games, the game character is no longer a data, nor is it only a way of entertainment and recreation, many players have a "cub" mentality, operating and maintaining this small world in the mobile phone screen.

It should be noted that the recharge props in the game often do not indicate how long the use period is, so it can be regarded as the use of no term, since it is necessary to stop serving and no longer provide services, the relevant money should also be refunded. In addition, even if some players do not recharge, but through the "burst liver" and other ways, with the improvement of the game level, the game account also has a certain commodity value, for this part of the players, should also be compensated.

Tencent's well-known mobile game suddenly stopped serving, and the complaint was hot searched for follow-up life

In Tencent's Tencent Game License and Service Agreement, only Paragraph 4.19 mentions, which reads: "When Tencent decides at its sole discretion to terminate the operation of Tencent Games or when Tencent Games terminates operations for any other reason, Tencent will handle matters related to the termination of game operations in accordance with the relevant laws and regulations of the state on the termination of online games operations, so as to protect the legitimate rights and interests of users." What the responsibilities are, what the obligations are, is not listed.

In the future, I am afraid that there will be more events similar to "Cloud Dress Feather" to have a result.

Editor| Zhang Yi

Audit | Wu Xin

Read on