Operator Finance Wu Bihui/Wen
The annual consumer rights day is coming, last year a media reported that Land Rover found that 5 a car owner encountered a new car purchase within a month of steering system failure, brake failure problem, the owner asked for return, and the dealer and the manufacturer after communication said that the situation is the first failure, not the place maintenance many times, did not meet the return standard.
According to the "My Car Has Something to Say" program launched by Hunan Metropolis Channel, on December 22, 2021, Mr. Wang of Changsha said that the Land Rover he bought a month ago found that the 5 was driving home, the car's steering system suddenly failed, not only the steering wheel could not be rotated, but also the brakes were abnormal.
After the incident, Mr. Wang got in touch with the dealer, towed the vehicle back to the 4S shop for testing, and gave a maintenance plan with the technical assistance of the manufacturer: due to the wear and tear between the half shaft and the front differential, it is recommended to replace the left front axle and the differential, and four-wheel positioning to check whether the data is normal. Mr. Wang expressed his reluctance to accept it, asked to return the car, and did not dare to drive the car again.
Land Rover Discovery 5 was listed in China in 2017, and the previous classic Land Rover Discovery 4 is different, the new car redesign, using an all-aluminum platform to build, reduce the quality of the vehicle, when a total of 12 models were launched, priced at about 450,000 to 920,000 yuan, providing three different engines, matching 8-speed automatic transmission, using a four-wheel drive system, but its sales have not been satisfactory.
The article said that after Mr. Wang got in touch with the relevant person in charge of the 4S store, the person in charge said that according to the results of the manufacturer's testing, two solutions were finally given, "either change the car, or repair the car, it must be dealt with, and go according to the claim process." ”
However, in the end, the 4S shop claimed that Mr. Wang did not meet the return standard, saying that he had communicated with the manufacturer for more than a week, and the mail was reported in the past, and the current situation was the first failure, not the repair of this place many times.
I don't know what happened. However, in 2020, Jaguar Land Rover (China) Investment Co., Ltd. and Chery Jaguar Land Rover Automobile Co., Ltd. decided to recall some imported 2019-2020 Land Rover discovery cars produced from November 28, 2018 to August 31, 2020, for a total of 7,044 vehicles. The reason is that the grounding bolt of the battery may be damaged, resulting in poor grounding of the battery grounding bolt and chassis. In extreme cases, there may be a power interruption of the vehicle, resulting in the inability of the vehicle to start or the engine to stop while the vehicle is driving, and affecting the functions of steering power and brake power.
In September 2021, Ma Zhenshan, former executive deputy general manager of FAW-Volkswagen Sales Co., Ltd. and executive director of the Volkswagen brand, became the executive vice president of Chery Jaguar Land Rover Company, and also served as the executive vice president of Jaguar Land Rover China and Chery Jaguar Land Rover Joint Marketing Sales and Service Agency (IMSS), very good at marketing, I wonder how he will resolve this complaint?
(Editor-in-Charge: Wu Bihui)