2022 315 Consumer Protection Day is approaching, and some consumers have posted a video complaint on Weibo that the Honor laptop they bought at the end of December last year often stuck, only 2 months, "press the keyboard where there is no response." The off page can't be closed, the file can't be saved, and there is no response to opening WeChat. The consumer said, "Just working, not playing games, often stuck like this." The consumer uploaded a video of his use, saying, "Don't buy an Honor laptop." ”
It is understood that since 2018, many consumers can be seen on the Internet complaining about Honor laptops.
"Glory's top management opened its mouth to talk about quality, but no one solved the quality problem, leaving innocent consumers to bear it." Some consumers complained that in November last year, the glory laptop he purchased had a flower screen problem, and the glory side believed that it was caused by the external force of the consumer and did not solve it. The consumer was very dissatisfied, saying that "it took 16 days, a long patient wait, in exchange for two words, useless!" Sadly, the so-called consumer rights, but so. Even if there is a problem, everyone is a perfunctory process, and in the end, consumers not only get nothing, but also spend a long time to embrace expectations. ”
Another consumer said, "My Lenovo Thinkpad has been repaired, but it will be used for at least four or five years." My Apple notebook hasn't been repaired in eight years after I bought it in 11 years. Now bought the glory magicbook notebook, mild use, just used for three months, the left side of the shaft cracked, Baidu search the first page is all the same problem, hit the manufacturer 400 asked them if there is a similar problem, they do not admit that there have been similar repair problems, can only come to repair. ”
Some consumers complained that the glory MagicBook notebook hinge problem, many people on the Internet react to the hinge crack, the hinge design defect, the screw is too short, can be replaced by the hinge, more can be replaced by a new machine, to me here even the hinge does not give me a change, just give me the screw to install, is it because I am about to pass the shelf life? The first shaft cracked, after-sales just put the original screw to me on, less than two months, the shaft collapsed again, more serious than the first time, now there is no clear solution, or more inclined to install screws for me. Is it so that I can pass the shelf life and let me spend money to change the reels myself? Product design problems, trouble to face up to it? Isn't this bad for the first time, just such an after-sales attitude?
In this regard, industry observers said that Honor's notebook computers and smart screen products are all produced by supply chain enterprises, which is what the industry calls OEM production. Product quality control is certainly not as good as the quality of the products strictly monitored by the factory. "Computers and televisions are durable consumer goods, which are different from mobile phone FMCG products and have high after-sales requirements." Industry observers say the production process of durable consumer electronics products such as computers and televisions is more stringent than that of mobile phones. When consumers buy durable consumer electronics, it is recommended to buy old brands that have been among the best in sales for many years, with more reliable quality and better sense of use.