Red net moment March 6 news (correspondent Guo Ping) "I bought the Cadillac oil pump gear and the end cap combined with the gear are broken in the gearbox full of iron filings I am worried about affecting the quality of the gearbox Requirements for replacing the gearbox assembly was rejected by 4S stores and manufacturers, what to do?" After receiving the request for help from Mr. He, the owner of cadillac, on the afternoon of March 3, the Provincial Automobile Maintenance Quality Complaint and Dispute Mediation Center, together with the Consumer Protection Commission of Hunan Province, the "Hotline for the People" column of Hunan Radio and the lawyer group of hunan Consumer Protection Commission, walked into the Cadillac 4S store to conduct live mediation for the owner. At the scene of live mediation, Zhang Qian, deputy secretary general of the Consumer Protection Commission of Hunan Province, Yi Jin, secretary general of the Provincial Automobile Maintenance and Testing Industry Association, Yuan Xiang, chief expert of the association, Mr. Peng Zhen, head of the lawyer group of the Provincial Consumer Protection Commission, and reporters from Hotline for the People jointly formed a mediation team.
Mediation site.
According to the complainant, Mr. He, in June 2020, he purchased a Cadillac CT5 at the 4S store, and in February this year, he found that the vehicle had serious quality problems. Mr. He said: "I heard a strange noise when I was on the highway once, sent to the 4S shop for repairs, and found that the gears combined with the oil pump gears and the end caps were broken, and there were obvious iron filings in the gearbox. The 4S shop also suggested replacing the gearbox assembly, but said that the manufacturer did not agree to replace it and was only willing to repair it. I am worried that there will be quality problems in the future, or I still hope to replace. ”
Yuan Xiang, chief expert of Hunan Automobile Maintenance and Testing Industry Association, compared the complainant and the 4S shop's respective case statements and relevant videos, photos and other information, and believed that the problems existing in the current vehicle could be solved through regular maintenance. Later, according to the professional opinions of automotive experts and legal experts, and repeated communication with the complainant Mr. He and the 4S shop, the two sides reached a consensus, and Mr. He dispelled his previous concerns and agreed to repair the damaged gears and gearboxes.
Mr. He said: "Now after the experts' explanations and clarifications, it has relieved my worries. At present, I agree to repair, 4S shop to ensure the quality of maintenance, there will be no safety problems in the future. ”
Mr. Huang, who is in charge of after-sales service at a Cadillac 4S store in Changsha, also said, "The 4S store will try to meet Mr. He's reasonable demands according to the consensus reached through mediation." If Mr. He agrees to repair, you can contact us with any follow-up questions. Mr. He is worried about the quality of follow-up maintenance, and the three-package law on automobiles issued by the state will safeguard the rights and interests of the owner, and there is no need to worry. ”
Group photo of the mediation team.
Source: Rednet
Author: Correspondent Guo Ping
Editor: Tang Jieqiong
【Source: RedNet】