Text/Paula
As a former big brother, Chery's sales in recent years have not continued their previous glory, with annual sales of less than 700,000 in 2021. With the blossoming of domestic brands, they have continuously increased their weight in technological innovation, and Chery's "technical house" image has gradually ceased to be dazzling, and there is even a danger of overturning.
Chery Arrizo 5, as another best-selling model after Chery QQ, created a good result of breaking 10,000 months and months at its peak, and at the same time had a good reputation, which can be described as fame and fortune. In 2017, Arrizo 5 sold 134,000 units, and its sales exceeded 300,000 units in the 20 months after the listing. Although the sales volume in the past six months is not as eye-catching as before, it has also maintained an average of 7,000 or 8,000 vehicles per month, which can be said to be a model of Changhong.
Recently, the official website of the State Administration of Market Regulation announced on January 27, 2022 that Chery will recall its Arrizo 5 and Tiggo 7 models.
The recall covers the recall of some Arrizo 5 (Alizar 5/EX/GX) vehicles with CVT 19 gearboxes produced from August 8, 2015 to March 25, 2020, for a total of 121881 units.
The reason for this recall is that there are safety hazards in the gearbox, specifically that there may be insufficient clamp clamping force or incorrect position during the assembly of the gearbox cooling tubing, which may cause the gearbox cooling tubing to fall off during the long-term use of the vehicle, the phenomenon of transmission oil leakage and fault lights, and extreme situations may cause the transmission power transmission of the gearbox to be interrupted, and there are safety hazards.
The solution is to replace and reassemble the transmission cooling tubing free of charge.
More than 20,000 Tiggo 7s were also recalled this time, which was also a problem with the CVT 19 gearbox cooling tubing.
In addition to the problem of transmission cooling tubing, the Arrizo 5 ranked 12th in the list of compact model complaints in the past year on the vehicle quality network, soaring to sixth place in the past month. The 2017 model with the most complaints was also the best year for the Arrizo 5.
Looking at all the complaints, the most complained about in the 2017 and 2018 models is the problem of body rust, which is rarely mentioned after the 2019 model, and it can be seen that Chery is remedying the problems that have occurred in the past. In addition, body accessories and electrical failures have always existed, of course, the faults are various, including navigation problems, driving safety assistance system failures, tire pressure monitoring failures and internal noises.
However, some of the faults of the Arrizo 5 do not seem to be completely solved, such as the engine abnormal fault that appeared on the 2017 model, and there are few complaints after 2018, but there seems to be a comeback in the 2021 model, ranking first among the typical faults of the Arrizo 5.
To say that the problems that have been there since 2017 are transmission failures, such as abnormal fluctuations, jitter and oil leakage problems, these problems appear most frequently in the typical failures of the 2021 model, fortunately, Chery is currently thinking hard and deciding to recall the relevant vehicles equipped with the CVT 19 gearbox. But less than two months after the arrival of 315, whether it is a sincere repentance or to escape the exposure of the 315 party, this delicate point in time makes us have to doubt Chery's motives.
The after-sales problem about Chery is also a long and difficult one, and I often see complaints about unscrupulous after-sales on the Internet, which dissuades many potential customers. Although we know that Chery's after-sales outlets are many, and there are definitely good and bad situations in the service attitude, it is only beneficial to strengthen after-sales training and improve after-sales quality.
In 2021, the number of domestic independent brands recalled by passenger cars accounted for 22.8%, and the "theory of non-recall" of independent brands was punched in the face. Not recalling does not mean that the model is not faulty, and the recall cannot directly determine the quality control level of the enterprise. With the development and growth of domestic brands, it is also a responsible performance to recall consumers by checking and filling in the gaps to provide consumers with high-quality and safe products.
Looking at the typical failures of the Arrizo 5, it was found that Chery could hear the voice of the customer, and every year each model was troubleshooting, but there was still a fluke mentality, delaying the processing of transmission problems. The recalled vehicles include the vehicles that have been discontinued, which is worthy of recognition, but as a former train company in the echelon of its own brand, Chery should assume the responsibility of defending the safety of the national traffic and solve the transmission fault well, so as to give consumers the confidence to buy Chery automobiles later.