【CNMO News】On February 17, Huawei China announced that Huawei and Hebei Mobile have upgraded the core network functions, opened up the business process of 5G new call enterprises end-to-end, realized the first call of 5G new call industry application, and provided a practical model for empowering thousands of industries for 5G new calls around the world. Among them, the banking industry became the first industry to embed 5G new calls into business processes, which greatly improved business processing efficiency and customer satisfaction.
Taking the bank visual menu scenario as an example, after the user dials the bank customer service hotline, the bank service menu will be displayed on the screen in text form, and the user can handle the business by clicking the corresponding option, without waiting for the cumbersome customer service IVR, compared with the original voice menu form, the user can save 50% of the waiting time.
In addition, the banking industry has also carried out multimedia display and screen sharing functions. When the user receives a call from the bank's customer service, the mobile phone will automatically display the bank's customized information, which will improve the user's answering rate while displaying the corporate image. When talking to users, customer service can also remotely share the document content in the screen and mark up the explanation, improving communication efficiency. For 5G new calls, in fact, Xiaobian feels that the three major operators of China Mobile, China Unicom and China Telecom are very much needed, which can effectively save the time of voice broadcasting and make the entire communication more efficient.