According to media reports, although the supervision is becoming more and more stringent and public opinion is becoming more and more disgusted, the phenomenon of express delivery is still widespread. In the investigation, "the express locker can not be delivered at all" is one of the important reasons.
The "Administrative Measures for the Express Delivery Market (Revised Draft)" (Draft amendment) (Draft for Solicitation of Comments), which was recently released for comments, has stipulated that enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of users without the consent of users, and shall not deliver express mail to smart express boxes, express delivery service stations and other express terminal service facilities without authorization. In case of violation, the directly responsible personnel will face a fine of up to 3,000 yuan, and the courier company will face a fine of up to 30,000 yuan. However, due to the fact that it is still in the stage of soliciting opinions, it has not produced practical effects.
However, whether the future regulations can completely reverse the phenomenon of not being able to send them to the door is still worth weighing. In 2021, the volume of mainland express delivery business will exceed 100 billion pieces, that is, nearly 300 million pieces a day. Considering the prevalence of non-delivery, the resulting disputes may also be astronomical. At that time, how the regulatory mechanism will deal with this situation should be prepared for the rain.
From the media survey, it can be seen that this phenomenon is not as simple as the courier 'not being dedicated'. As mentioned earlier, some couriers said that "there is no way to send the express locker", and the use of the express cabinet is also to pay, "we also do not want to put the express locker, the deduction is their own money." There is no avoidance, the express cabinet has become a common industry picture, and its existence has a self-consistent logic.
Couriers would rather pay out of their own pockets and risk being complained about, but also put the courier cabinet, which is naturally because it is more cost-effective to put the courier cabinet. The courier cabinet has a fixed location, which is more efficient than door-to-door, and at the same time, it also reduces the time and communication cost of confirming whether the user is at home. Whether people like it or not, whether they like it or not, they should recognize the rationality of the express locker, which is itself an innovation after the expansion of efficiency.
The development of the express delivery industry is also promoted around the maximization of efficiency, which also has the phenomenon of "not putting the express cabinet can not be delivered at all": since the express cabinet can improve the efficiency, the express delivery volume is naturally superimposed accordingly, so that the situation of preferred express cabinets appears.
The question now is, if the courier cannot be delivered to the door, will it become the norm? Our existing criticism of "express delivery is not delivered to the door" is based on the "natural righteousness" of home delivery. However, with the change of delivery volume and corresponding cost, this natural foundation will not always be solid.
With the existing volume of express delivery and consumers' estimates of delivery time, express delivery must come to the door, and it is bound to pay a cost. This may be reflected in the increase in the unit price of express delivery, the extension of delivery time, and even the great investment of regulatory power, which is a cost.
Then the question is, can the public discuss and accept this cost on the common sense that there is no free lunch in the market economy. We hope that the courier brother has better treatment, more relaxed working conditions, and hope that the express delivery will be delivered to their hands early and fast, and hope that the price of express delivery can become cheaper and cheaper, these directions have different goals, what conditions need to be met, in order to achieve at the same time?
For the phenomenon of "express delivery can not be delivered to the door", it is not appropriate to stay at the level of emotional criticism, and we should face the reality and law behind it. For express delivery companies, multiple choices and sufficient information should be provided to protect consumers' right to know and choose, and the terms of the contract of carriage cannot be changed without authorization. For consumers, it is also advisable to have sufficient psychological construction, when the options increase and the price fluctuates, where is their acceptance range.
Of course, always trust the ultimate referee– the market. If "can't send it to the door" does trigger a tidal wave of voting with their feet, companies will naturally be abandoned, and the rules of the express delivery industry will naturally be clearer.
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Source: Bright Times Review
Editor-in-charge: Wang Zimo
Editor: Wang Yuanfang, Zhang Yongqun