Ms. Lin, who lives in Zhongshan Garden in Xuhui District, is upset
Since January 17 this year, we have not been able to receive ZTO Express
It's not just her family
Many people in the community can not receive express delivery
Ms. Lin dialed the customer service phone of Zhongtong Express to verify the situation
Customer service inquiries in the background after the discovery
Her neighborhood was labeled as
"Outbreak Control Area"
This made Ms. Lin very nervous
The community is clearly functioning normally
How did it become a "controlled area"?
Could a courier company be able to predict the prophet?
This not only caused panic among the owners of zhongshan garden community
It has also caused many foreign businesses to misunderstand the community
Ms. Lin tried to communicate with the seller
But the seller ignored it
Even think they're "fooling around"
Ms. Lin's courier could not be obtained
You can't go back
Caught in a dilemma
Resident Ms. Lu also said
It was the eve of the Lunar New Year
They are waiting for the New Year goods on the road
Don't know exactly what's going on
It is understood
In accordance with the relevant requirements of the joint prevention and control mechanism of the State Council
Medium- and high-risk areas are made up of
Prevention and control of the new crown pneumonia epidemic in Shanghai
Office of the Leading Group
Research decided
It is not something that a courier company can label at will
Why do courier companies do this?
The reporter dialed the phone number of the dispatcher of the Longhua outlet of Zhongtong Express
Get an unexpected answer
The Longhua outlets were dissolved
The owner ran away
Now merge into the site of Xuhui South Station!
The adjustment of express delivery outlets turned out to be such a "faint trick"!
Such inexplicable results
The owners of Zhongshanyuan Community expressed their refusal
The staff of ZTO Express Shanghai headquarters responded
The community should not be a "controlled area"
This may be due to a backlog of couriers
They'll find some agents
Deliver these backlogs to customers as soon as possible
If because of a long backlog
As a result, the courier lost its value
They negotiate compensation with the client
Because the merger of express delivery outlets has led to a backlog of express deliveries, residential areas have been written as "epidemic control areas". Obviously, it's not just a dereliction of duty on the part of the courier company!
According to the Interim Regulations on Express Delivery, if the operating enterprise adjusts or suspends the express delivery service due to poor management, outlets, it must make a declaration to the postal department, and at the same time, it should also announce the reason for the suspension and the service period to the public. If the company does not inform, it will face penalties from the postal administration.
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The adjustment of Zhongtong Express outlets has caused a lot of impact on the residents of Zhongshan Garden. As of press time, there is news from Zhongtong Express that zhongshan court has canceled the label of "epidemic control area".
In addition to Zhongshan Garden, are there other communities that have been inexplicably "labeled"? I hope that Zhongtong Express can verify and deal with it as soon as possible, give a sincere apology to the affected residents, and implement the follow-up compensation measures as soon as possible to give everyone an explanation.
The "Minsheng One Netcom" program will also continue to pay attention to the follow-up handling of this matter.
Reporters: Li Shijing and Sun Jiaxun
Moderator: Xue Jin
Editors: Yiwen Yao, Liangliang Chen
Editor-in-charge: Lulu Zhao