At 2 p.m. on February 9, in the last row of the hall of the traffic management bureau's command center, Yang Xiaotao, a police officer from the accident department of the Beijing traffic management bureau, was sitting on the special seat of "Olympic-related remote accident handling", observing the traffic situation around the competition venue on the big screen.
On Yang Xiaotao's desk, there is a thick pile of "standard procedures" for handling Olympic-related accidents, and these complex contents have long been "carved" into his mind, ensuring that the correct handling guidelines are given at the first time of answering the phone. During the winter Olympics guarantee period, with the help of the "remote easy handling" system, the Beijing traffic police realized the online handling of Olympic-related accidents, and the investigation, evidence collection and responsibility determination can be completed online, so as to achieve "fast and fast treatment".
The Beijing Municipal Traffic Management Bureau set up a special seat for handling Olympic-related accidents, and the police are on duty 24 hours a day. Photo by He Jianliang
In the event of an Olympic-related traffic accident, the police handled it online throughout the process
During the Winter Olympics, whenever there is a time for a competition or important activity, Yang Xiaotao must always maintain a high degree of attention, and the Olympic lane leading to the venue is the focus of his attention, "If there is an accident, we can intervene early to ensure that the vehicle is not delayed." ”
Talking about the handling process of Olympic-related traffic accidents, Yang Xiaotao said that the traffic management department should first ensure that the closed-loop management vehicles and personnel do not have face-to-face contact with the public and do not have the risk of the spread of the epidemic. The second is to quickly move the accident vehicles, restore social traffic, and ensure that the Winter Olympic vehicles complete the transportation task in a timely manner.
The reporter noted that the police seats for The Olympic-related traffic accidents are close to the police seats, and the telephones are also interconnected. "According to the prescribed process, when receiving a public alarm, the police responsible for handling it will also answer the phone synchronously and ask for the details of the accident." At the same time, the traffic management bureau service command office will retrieve the surveillance video of the accident site, find the vehicle involved, replay the accident process, and then the professional accident police will determine the responsibility of both parties. It can be said that this is also a new mode of policing, which stands out for speed and safety. Yang Xiaotao said.
This high efficiency has also been recognized by many citizens, and a few days ago, Yang Xiaotao used this police model to deal with an Olympic-related traffic accident.
At that time, a social vehicle and the Winter Olympics support vehicle had a scratching accident, in the first time after receiving the alarm, Yang Xiaotao informed the driver of the social vehicle: "Just with you the rubbing accident is a Winter Olympics traffic protection vehicle, the whole closed-loop management, the driver can not get off, I am responsible for the accident online disposal, please do not worry." ”
Almost at the same time as answering the phone, Yang Xiaotao retrieved the monitoring of the relevant road section, found two vehicles involved, only to see the social vehicle wheels located in front of the car on the white line, after reviewing the video at the time of the incident, Yang Xiaotao confirmed that the scraping accident was caused by the social vehicle and the line affecting the traffic of the rear car, and the social vehicle was fully responsible. After explanation, the driver involved accepted the result of the responsibility, and then Yang Xiaotao guided the two sides to complete the signing and confirmation of the electronic documents online. In less than ten minutes, the two sides moved the vehicle away.
"In general, citizens can consciously abide by traffic laws and give way to special vehicles for the Winter Olympics." In recent work, Yang Xiaotao noticed that after the public found that the accident was a closed-loop management vehicle of the Winter Olympics, they could call the police in time, do not contact the personnel in the car, and wait for the traffic police to deal with it.
Yang Xiaotao, a police officer of the Accident Department of the Beijing Municipal Traffic Management Bureau. Photo by He Jianliang
"Remote Easy Processing" Mini Programs come in handy
In fact, the driving route of the Winter Olympics support vehicles must be reported in advance, basically will choose the section of the road with the Olympic special lane, these areas have a relatively complete video surveillance coverage, once the Olympic-related traffic accident occurs in the video blind area, the police of the "Olympic-related remote accident handling" special seat will guide the citizens to deal with it through the Beijing traffic police "remote easy handling" platform.
"The platform operation is very simple, and under our guidance, taking photos and collecting evidence at the accident scene is like making a video call." Yang Xiaotao told reporters that the Beijing traffic police "remote easy to handle" platform is based on the WeChat system of the small program, after the public reports the case, the parties will receive a text message link, just click on the link address, you can enter the mini program with one click.
Although it is a remote process, there will be no less process to go through. First of all, the platform will require the driver to take his driver's license and driving book, through the OCR automatic identification technology to enter the personnel and vehicle information into the system for preliminary inspection, and then will guide the public to the accident vehicle and the accident scene for a full range of video shooting, in the filming process, the police will determine the evidence of accident responsibility for automatic interception. For the vast majority of general accidents, after such online disposal, it can be completed in a few minutes to determine the responsibilities of both parties and issue effective documents.
The "remote easy handling" system used in the handling of Austrian traffic accidents was not achieved overnight, and the team's initial "belongings" were only 12 chairs. Yang Xiaotao and his colleagues carried out the initial workflow preparation and personnel training, in February 2020, the "remote easy processing" center was launched, and since then, all accidents that meet the remote processing standards have gradually begun to use such online methods to replace the traffic police to deal with the scene, improving efficiency and reducing traffic congestion caused by accidents.
After two years of operation, the Beijing traffic police "remote easy processing" platform has been upgraded to version 2.0, the operation is more convenient, and the scope of application is constantly expanding. Half of the accidents during the peak hours of each day can be solved by remote processing, and after return visits, the satisfaction of the public has reached more than 99%.
In addition to accidents between motor vehicles, accidents between motor vehicles and non-motor vehicles, between non-motorized vehicles, and between non-motorized vehicles and pedestrians can now be handled remotely. If there is a slight bump in the accident, it can also be resolved remotely.
Nowadays, the Beijing traffic police "remote easy handling" platform has basically achieved the goal of "receiving the police and dealing with the police", identifying the responsibility for the accident while receiving the police, and guiding the public to move the vehicle as soon as possible. In addition to the main center set up in the accident department of the traffic management bureau, a number of sub-centers have been set up in the city, and the vast majority of insurance companies on the market have been stationed and can implement synchronous claims.
Run all over the city's Winter Olympic venues and formulate a guarantee plan
Yang Xiaotao, who has been a police officer for nearly 20 years, is also a "double Olympic" traffic policeman, and in 2008, he participated in the diversion of road traffic in the stadium. "It was very memorable to witness the Olympic Games being held in Beijing at that time, and one day when I drove through the North Fourth Ring Road and saw the torch burning over the nest, the pride came to me."
Participating in the transportation protection work of the Beijing Winter Olympics this year has made him feel more responsible. "At the beginning, none of us expected that the 'remote easy to handle' system could participate in the Winter Olympics support work so deeply, and the closed-loop management of the Winter Olympics was also a major test of the system, and there could not be the slightest mistake or error." Once there is an Olympic-related traffic accident, we will solve all kinds of problems like sprinting sprints. ”
Not only the "remote easy to handle" system, all the efforts made by the traffic management department are aimed at responding to Olympic-related traffic accidents more quickly and safely. As early as before the winter Olympics guarantee began, the handling process of the Olympic traffic accident was modified more than a dozen versions, in order to improve the disposal time of one or two minutes to be repeatedly deduced, often staying up until very late, Yang Xiaotao and colleagues also used "inspiration" to modify overnight. In order to grasp the traffic situation around and inside the closed-loop venues, they ran through the city's 39 Winter Olympic venues and surrounding support roads, and formulated corresponding plans according to different situations.
From January 4, the remote accident disposal special seat will be set up in the command center, which will run until the end of Olympic security, and several police officers in the team will be on duty 24 hours a day.
For Yang Xiaotao, his task will not end with the end of the Beijing Winter Olympics, with the experience of remote traffic accident handling in the traffic protection of the Winter Olympics, the traffic management department has more considerations. "We hope that this fast and convenient accident handling mode can be more widely applied to daily conditions, making it more convenient for citizens to deal with accidents through scientific and technological means, and reducing the congestion caused by accidents to urban traffic."
Beijing News reporter Pei Jianfei
Edited by Bai Shuang Proofreader Wang Xin