Yunnan car owners! Regarding the problems encountered in using ETC, the most complete answer is here

ETC was processed

Driving up and down the highway saves time, convenience and environmental protection

However during use

You may have encountered these little troubles

"Why is the same vehicle going in and out of the same station

Inconsistent deductions? ”

"Why don't you lift the pole when you take the ETC channel?"

……

Yunnan Highway Network Toll Management Co., Ltd

Collated and summarized the situation encountered by the owner

Answer questions for everyone ↓↓

THE ETC service flagship store on Runcheng Second Avenue, Qianxing Road, Kunming. Courtesy of the picture

The same vehicle is in and out of the same station, why is the deduction inconsistent?

According to the new toll policy of the expressway, ETC vehicles are billed in segments and charged according to the distance traveled. The original toll collection system is based on the shortest path charging, while the new networked toll system is based on the actual path of vehicle traffic for accurate billing. There are many ways to travel between the two places, even if you enter and exit from the same high-speed toll station, as long as the driving paths are different and the actual mileage is different, the charges will be different.

Another possibility is that when the vehicle passes the highway, the vehicle trajectory is identified by the gantry along the way, because of signal interference, the ETC of the transition period of the new and old system delivery due to the compatibility of the charging software, there may be problems such as the lack of the gantry recognition signal leading to the difference in charging, after the vehicle leaves the highway, the audit department will also audit the charging data, if the toll is undercharged due to the lack of gantry, the owner will also be contacted to make up for the payment.

In related calls, there are also because ETC users confuse two sites with very similar names. Some highway toll stations have particularly similar names but are not the same location, such as Yunnan Chuxiong Station and Yunnan Chuxiong North Railway Station, resulting in misunderstandings.

Why is it that the normal driving ETC is overcharged

If the driver does not raise the bar because he takes the ETC lane with deduction information, so as to change to the artificial lane, and the toll collector collects the cash (toll) given by the owner without understanding the situation clearly, it will cause repeated deductions. At this time, you can consult with the toll collector to inquire about the record, and then deal with the refund with the relevant staff.

The card and signature models are inconsistent, resulting in disputes over charges

When a passenger car passes through the HIGHWAY ETC lane, the gantry system reads the model information of the electronic tag OBU when billing. ETC is handled as a type 1 car, such as the electronic label OBU for the type 2 car, the charge is still charged according to the type 2 bill, the owner should go to the ETC distribution outlets as soon as possible to change the model information in the electronic label OBU to avoid affecting the highway due to the model discrepancy.

One car with multiple cards, resulting in repeated deductions

After systematic verification, the relevant departments found that some users have a multi-channel application for ETC, when passing through the highway, a vehicle handling multiple sets of ETC equipment will not only lead to abnormal vehicle traffic and lead to repeated deductions, but also account risks, affecting personal credit reporting and other situations. In order to protect the reasonable rights and interests of users, users with "one car and multiple cards" are requested to cancel the excess equipment as soon as possible and return the original equipment to the issuing institution.

The trailer gets off the station and the towed vehicle is charged

When a vehicle is towed through the highway in a "car-mounted vehicle" manner due to vehicle failure, the owner should dial out the ETC card in advance when getting on the highway to avoid ETC transactions. If the vehicle passes the highway normally and is dragged down by the wrecker due to the accident, whether to pay the toll shall comply with the relevant provisions of the expressway operation and management unit. It should be noted that there is no need to worry too much about abnormal charges, as long as it is reasonable and well-founded feedback to the relevant departments, it can be properly handled. Can I take the artificial lane on the high speed and the ETC passage on the lower highway?

When on the highway, there is no ETC channel, the vehicle has no entrance information, and when exiting the station, the ETC channel will not lift the pole, at which time the vehicle must choose a manual lane to exit the station. But when you go up the highway, you can take the ETC channel, and you can take the artificial channel on the lower highway. Just unplug the ETC card when you go out of the station and leave it to the staff to swipe the card manually.

What is the reason why the vehicle takes the ETC lane but does not lift the pole?

It is generally caused by the following reasons:

1. Insufficient balance in the card.

2, the speed is too fast, can not be sensed (the speed should be kept within 20km/h).

3. Manual toll vehicles mistakenly enter the ETC channel.

4. The ETC card is dropped or the electronic tag is invalid.

5. The front windshield has a membrane to affect the signal.

6. The vehicle is included in the "blacklist".

7. The owner's OBU device is not activated or the device is shifted to trigger the anti-theft brush safety switch.

8. The vehicle is parked in the underground garage for a long time, resulting in the loss of power for solar OBU equipment.

Can I reverse when I encounter "not lifting the pole" when I take the ETC channel? Is it a violation?

This situation is reversible and not a violation. But be sure to pay attention to reversing while ensuring safety. If you have not fully entered the ETC channel, etc. does not lift the lever and there is no traffic behind, you can reverse the car and change to the manual passage under the condition of confirming safety, so that reversing is not a violation and will not be deducted points.

If there are not many vehicles in the rear, in the case of ensuring safety, communicate with the owner of the rear, request to give way, and then slowly reverse out; if there are too many vehicles waiting in the rear queue, please get out of the car immediately and seek staff help.

Can the ETC card be inserted into a friend's electronic tag?

No. ETC user cars, cards and electronic tags must be used in conjunction with each other and must not be mixed with each other. ETC users must be one car, one card and one device, and must not share a card or an electronic tag with multiple vehicles, otherwise they cannot pass.

How do I invoice after using ETC Pass?

After using ETC pass, you can log in to the ticket stub to apply for ticket issuance on the 7th calendar day. Users who use cash to pass the manual lane can ask the toll booth staff for paper invoices; users who use third-party payment, please consult the toll booth staff to obtain the specific channels and methods of issuing invoices.

ETC locked? Don't believe it!

ETC is not unfamiliar to old drivers, if you suddenly receive a text message from the "China ETC Online Certification Center" and other institutions, prompting you etc. ETC system upgrade, invalid activation is locked, prohibit elevated passage, etc., you must be careful.

According to Yunnan Highway Network Toll Management Co., Ltd., the scammers made a seemingly "official" website, pretended to be a regular ETC platform, and sent a variety of fraudulent text messages to the owner such as "ETC expired authentication, system upgrade, invalid activation, and card deactivation", and attached fake website links. In such a situation, if you believe that you really follow the requirements of the scammer step by step, the result can only be that the money in the bank card is "missing".

This distinguishes between scam text messages

1. Impersonate the official. SMS messages are often sent in the official name of ETC Center, High-speed E.T.C, High-speed Management Center, 12123 and so on.

2. Content intimidation. The content of the SMS will mention: ETC expired authentication, system upgrade, invalid activation, ETC card abnormal shutdown, ETC has been frozen, etc., and accompanied by a "phishing link" for business handling, to deceive.

3. Click on the unknown link. Text messages usually contain a "phishing link", after clicking on the link, will pop up the background login authentication page, the page it displays seems to be quite formal, even the color of the picture and text is similar to the regular APP and mini program, but after all, there is a difference between the regular and the regular, the most important thing is to ask the victim to fill in the bank card password and verification code.

It should be noted that the ETC device is valid for ten years, and there is no need to operate a bank account when renewing; the ETC device is invalidally activated, the system upgrade, etc. does not need to operate the bank account; when the ETC card expires or there is a loss reset, the ETC device will be stopped, at this time, the main thing the car does is to replace the card and enter the new card information again through the ETC partner channel, which can be reused.

If you encounter any problems in the process of using ETC or issuing ETC invoices, you can call the national ETC service supervision hotline 95022 for consultation. At the same time, you can also call the Yunnan network toll-based customer service hotline: [phone] to consult about ETC-related business.

Transferred from: Spring City Evening News - open screen news client

Source: Yunnan Net