The China Consumer Association released the top ten consumer rights protection public opinion hotspots in 2021 Tesla was named

China Economic Network Beijing, January 27, 2019 Recently, the China Consumers Association released the news "Latest! 'Top 10 Consumer Rights Protection Public Opinion Hotspots in 2021' is out! ”。 At the beginning of the new year of 2022, the China Consumers Association and the People's Network Public Opinion Data Center jointly sorted out the "Top Ten Consumer Rights Protection Public Opinion Hotspots in 2021" based on the calculation results of big data and public opinion social influence.

Public opinion hotspot 1 shows that the "roof rights protection" incident exposed the service loopholes of car companies. On April 19, 2021, a video of a car owner at the Shanghai Auto Show defending his rights on the roof of a Tesla booth and being dragged away by security personnel was widely disseminated on the Internet, causing an uproar in public opinion. On the same day, the statement of the relevant person in charge of Tesla also caused controversy. With the development of the situation, the State Administration of Market Regulation, the China Consumer Association and other relevant departments have successively spoken out on this incident and responded to public opinion concerns.

Recently, auto shows have repeatedly become a new "way to open" consumer rights protection. At the Guangzhou Auto Show in November, there was also a situation where car owners defended their rights on the spot. Public opinion believes that the repeated occurrence of the phenomenon of auto show rights protection mainly reflects three problems: First, there are still pain points, difficulties and blockages in consumer rights protection in the automotive field, especially in the field of intelligent and connected vehicles; second, in the face of consumer rights protection, car companies should give consumers a reasonable explanation in a timely manner, respond to public opinion concerns, and improper responses and disposal will often make progress and aggravate the contradiction between enterprises and consumers; third, the repeated occurrence of auto show rights protection incidents affects the public opinion image of the automotive industry, which is not conducive to the high-quality development of the auto industry. In this regard, public opinion calls on, on the one hand, car companies should strictly control safety, protect the safety of vehicle use and consumer rights, and also do a good job in after-sales service, understand consumer rights protection demands, and give practical and effective solutions. On the other hand, relevant departments and consumer associations at all levels should further smooth the channels for consumer complaints and guide consumers to protect their rights and interests through reasonable and legal means and legal channels.

The China Consumers Association said that it hopes that by combing the list of topics and interpreting hot spots, it will arouse the attention of all sectors of society to the issue of consumer rights protection, further promote the release of consumption potential, and better play the basic role of consumption in economic growth.