Beijing, January 24 (China Youth Daily, China Youth Daily reporter Li Ruoyi) Today, the China Consumer Association (hereinafter referred to as the "China Consumer Association") released the top ten consumer rights protection public opinion hotspots in 2021, hoping to sort out the topic list and interpret the hot spots, arouse the attention of all sectors of society to consumer rights protection issues, further promote the release of consumption potential, and better play the basic role of consumption in economic growth.
The "Top Ten Consumer Rights Protection Public Opinion Hotspots in 2021" announced this time are: First, the "roof rights protection" incident exposed the service loopholes of car companies; second, the frequent running away and refund storms of education and training institutions; third, some multinational enterprises unreasonably refused Xinjiang products to infringe on consumer rights and interests; fourth, the problem of excessive consumption of minors online and offline was frequent; fifth, food safety incidents in catering brand stores attracted attention; sixth, the problem of "naked running" of consumers' personal information was prominent; seventh, the video platform "advanced on demand" was accused of "routine" being cancelled one after another; eighth, " Internet celebrity" goods have been accused of excessive marketing; 9. The "double standard" of the return policy of luxury brands has attracted dissatisfaction; 10. The e-commerce platform "pet live blind box" has the risk of infringement.
At present, the mainland is in a period of rapid development in the expansion of consumption scale and structural upgrading, and the consumer market still maintains a stable and good development trend. At the same time, with the vigorous development of the digital economy, new consumption has become an indispensable part of people's lives, meeting the consumer's quality, personalization and high-end consumer demand. Some new types of consumer disputes have also frequently appeared in the press and have become a hot topic of public opinion.
The China Consumer Association pointed out that looking back at 2021, consumer rights protection public opinion shows the following characteristics: First, consumer rights protection awareness continues to increase, and more attention is paid to rights protection channels and consumer rights protection measures; second, individual industry diseases have caused damage to consumer rights and interests, and such incidents have repeatedly caused public opinion controversy; third, some brands have ignored consumer demands in the handling of rights protection disputes, lack of sincerity, resulting in disputes continued to ferment. A number of public opinion incidents on consumer rights protection show that consumer rights protection work still faces no small challenges.
The China Consumer Association believes that looking forward to 2022, driven by new trends such as the popularity of "national tide wind" commodities, the increase in new consumption scenarios such as immersive formats, and the expansion of the scale of healthy consumption, the protection of consumer rights and interests related to new consumption will continue to be the focus of public opinion, and at the same time, the "one old and one young" consumer groups, rural consumer markets and other fields will also receive attention.
Source: China Youth Daily client
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