When buying a car, everyone is more willing to go to the 4S shop, the 4S shop is a dealership authorized by the manufacturer, the source of the car is formal, if the vehicle is defective, the owner has a way to protect his rights. However, the car bought from the 4S store is not necessarily completely reassuring, this is not, Ms. Shan in Hangzhou encountered a troublesome matter, she bought a car from a local BMW 4S store for more than three months before the problem occurred, resulting in her selling the car did not sell.
In September 2021, Ms. Shan spent 950,000 yuan to buy a BMW X5, which she bought mainly to transport her daughter to and from school. But the entrance to the daughter's school is a one-way street, the BMW X5 body is too long and too wide, it is inconvenient to drive on the one-way street, so Ms. Shan plans to sell the car and buy a smaller car again.
The car has only been driving for more than three months, the mileage is not long, and it belongs to a "quasi-new car". This kind of car is still relatively easy to sell, Ms. Shan quickly found a buyer, the two sides negotiated the price, the other party bought the car for 826,000.
In order to confirm the situation of the vehicle, the other party found a third party to inspect the car, but during the inspection, it was found that there were many problems with Ms. Shan's car, and the screws on the right rear door were screwed over, leaving obvious traces around. And this car has been painted, and the paint in the position of the paint is obviously thinner than other places. The buyer felt that Ms. Shan was dishonest and was unwilling to continue trading with her.
This result also made Ms. Shan very surprised, she bought a new car, usually there has been no accident, how can this happen? She felt that it should be a problem for the 4S store, so she immediately found the merchant and wanted to ask the other party what was going on.
At first, the merchants did not admit that there was a problem with the car, they said that it was normal and there was no problem with the quality of the car. Ms. Shan felt unacceptable, she believed that under normal circumstances, the door should not have signs of screws. Under Ms. Shan's successive questions, the merchant finally told the truth.
When the original factory was tested for conformity, the manufacturer found that the door did not meet the factory standards, so it replaced a car door, which was in line with the factory standard and was not caused by later use. This belongs to the normal process of the vehicle leaving the factory, and they also know it when communicating with the merchant in the later stage, so they did not tell the owner.
Hearing the explanation of the merchant, Ms. Shan is even more unacceptable, she feels that with the manufacturer's technology, the replacement of the door before leaving the factory should leave no traces, but this car has left obvious traces, and the thickness of the spray paint is not the same, which should be regarded as a "defective car", how can it be sold like other normal vehicles?
The sales manager said that he did not know it, and after driving to the store, he was there, no one had moved the car, and the certificate of conformity also met the delivery standards of the new car. However, when the reporter asked the person in charge whether the certificate of conformity of the vehicle in charge was the certificate of conformity before the replacement of the side door or after the replacement of the side door, the person in charge hesitated.
The new car that cost nearly 1 million yuan was flawed, and Ms. Shan felt that it was unacceptable, and she asked to return the car. But the merchant refused Ms. Shan's request, saying that the vehicle could be recycled, but the offer was only 750,000. The car she spent 950,000 yuan to buy, only to drive for more than three months will lose 200,000 yuan, of course, Ms. Shan is not willing.
She said that regardless of whether the merchant is aware of it, they should first test the vehicle before leaving the factory, and it is the merchant's responsibility to sell the obviously flawed vehicle to the consumer, and she must take up the legal weapon to protect her legitimate rights and interests.
Ms. Shan is quite reasonable, regardless of whether the car has a certificate of conformity before leaving the factory, before selling it to consumers, at most a comprehensive inspection of the vehicle should be carried out to confirm that there is no defect and then handed over to the consumer. After all, many people do not understand professional automotive knowledge, they can only check some problems on the surface of the vehicle, for some of the more hidden quality problems, they can not be seen by the naked eye.
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