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Not a hardware issue? Apple responded to the iPhone pink screen bug

Although in the global mobile phone sales ranking in the fourth quarter of 2021, Apple's mobile phone surpassed Samsung to top the world's mobile phone sales position again with a 22% share, but Apple has recently fallen into a bug storm.

Recently, the topic of iPhone13 pink screen has also appeared on the hot search, triggering extensive discussion among netizens. According to the iPhone 13 user concerned, his mobile phone has a random pink screen problem, and it cannot be used normally if it is not restarted. Coincidentally, some foreign users have also encountered similar problems, Apple has replaced some of them with new iPhones, but not all users have been treated with "new" treatment. For the pink screen problem of the iPhone 13, Apple said that this is just a software problem, not a hardware problem.

Not a hardware issue? Apple responded to the iPhone pink screen bug

On the Reddit forum, many users also reported the same problem with their iPhone 13. Some users pointed out that he encountered a problem with the screen turning pink while using navigation, but then restarted the device, and the problem did not occur after that.

Apple's official customer service responded: "We have not received the relevant notice that this [situation] is a hardware problem." Because such a situation usually occurs due to the system it is stuck. ”

Not a hardware issue? Apple responded to the iPhone pink screen bug

Customer service suggests that users are better off backing up the phone's data first, and then upgrading to the latest system. In addition, if some apps on your phone are not updated, it is recommended to update them to rule out the reasons why the App version and the iOS version are incompatible. If there is a real need (repair), customer service can help arrange after-sales.

As of now, iOS 15.3 RC does not mention the fix of the pink screen bug. After the release of each generation of iPhones, various bugs about new machines are not uncommon. According to Counterpoint Research's latest "China Smartphone Weekly Tracking Report", the iPhone 13 series has been the first seller in the domestic market for six consecutive weeks, of which the iPhone 13 sales accounted for the highest proportion, reaching 51%. In the face of such a large user base, Apple still needs to pay attention to every bug, hoping to be able to give a solution as soon as possible.

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