Ms. Ye, who worked hard in Fuzhou, bought a car of more than 100,000 yuan last month, and only drove 900 kilometers before the car broke down, and she wanted to repair and replace two important parts, Ms. Ye immediately asked to return the vehicle, but was rejected.
The new car has only been in the first half a month, and two parts have to be replaced
Ms. Ye told reporters that the original 4S store sales staff judged that the car was out of power, and after arranging for the master to come over for maintenance, it still could not start. Therefore, the car was transported to the 4S shop for further inspection.
Owner Ms. Ye
Detecting the 4-page fault code, he told me that the module of the gearbox had been changed.
From the chat history of the maintenance master's reply to Ms. Ye, it can be seen that there are problems with the engine wiring harness and the computer version of the gearbox, which need to be repaired.
The owner did not agree to the repair
The 4S shop also does not agree to return or exchange the vehicle
Ms. Ye believes that the failure of the car that has only traveled 900 kilometers has made her doubt the quality of the car, and she feels that once the vehicle is repaired or replaced by important accessories, it will definitely cause the devaluation of the vehicle. So she asked the 4S shop for the return and replacement of the car, but the other party refused on the grounds that "the conditions for returning and exchanging the three packages of cars" were not met.
Anchor Yue Ning told Ms. Ye that the three-pack regulations of the vehicle meet the conditions for returning and replacing the car only if there is a brake failure, steering failure, body cracking, fuel leakage, and power battery failure.
In this regard, Ms. Ye believes that the part of the failure directly affects the function of the engine and also brings great safety risks to her own driving.
4S shop: did not meet the "three-pack method" return conditions
Faults are circuit problems
For Ms. Ye's questioning, the relevant person in charge of the 4S store did not agree.
Manager of 4S shop maintenance department
There was a circuit break in the middle of this line in the computer version, causing this signal to not go out, and this was not a problem with the core of the gearbox. The engine wiring harness is not a component of the engine, but a system responsible for transmitting signals to the engine, and there is no so-called safety hazard.
The manager of the maintenance department of the 4S shop said that even if Ms. Ye's vehicle failure problem belongs to the core components of the engine and gearbox, then the first time this failure occurs, it still cannot meet the conditions stipulated by the national car return and replacement regulations.
The two sides reached an agreement to sign a supplementary agreement
Although the vehicle does not meet the conditions for returning, it does cause trouble to Ms. Ye, and the reporter suggested that the 4S store should fully consider the consumer's consumption experience and give reasonable compensation. Subsequently, the 4S store gave a compensation plan.
4S Store Sales Director
1
The warranty of the whole vehicle is extended to five years
2
Complimentary car maintenance
Gift of tank oil, three filters and three cleanings and large maintenance of brake oil;
3
The daily waiting allowance is 120 yuan
and reimbursement of trailer costs;
04 Minor maintenance unlimited date
The transfer of the vehicle loses the maintenance service.
After on-site communication and coordination by reporters, the 4S store agreed to compensate Ms. Ye for 3500 yuan in cash in a one-time manner in addition to the above conditions, and the two sides finally reached a settlement.