In order to make the travel experience of passengers better
China Railway Shanghai Bureau Group Co., Ltd
Nanjing Passenger Transport Section
United with Shanghai Juneyao Airlines Co., Ltd
Jiangsu Branch
For Spring Festival service
A unique one was launched
Business skills exchange activities
Not only to inspect the air and rail crew
Daily training results
It has also improved the service level in the exchange
On January 17, the 40-day Spring Festival kicked off. In order to provide the best service to the majority of passengers during the Spring Festival, this group of well-trained flight attendants came to Nanjing Station to share service experience and improve service quality.
On the platform, they shared their experiences on the service standards of daily work and showed a standardized instrumentation. Elegant squatting posture, upright standing posture, polite guidance gestures, cultivate the professional habit of acting calmly and smiling between subtle movements.
Subsequently, the conductor led the stewardess to board the EMU train and introduced the equipment, facilities and operation process of the high-speed rail to them in detail. On the train, the conductor also simulated a series of scenes such as greeting, giving way, guiding, and delivering food, showing the service etiquette on the train. After this wave of "immersive" experiences, the flight attendants praised the railway's thoughtful passenger service.
Subsequently, they went to the innovation studio of a high-speed rail team and shared the makeup skills of professional makeup.
"Everyone needs to wear a mask during the epidemic, and eyebrow makeup is particularly important. We can determine the color of the eyeshadow palette and eyeliner according to the skin tone, the makeup should be clean and natural, avoid exaggeration, and professional makeup makes us more mentally capable. Guo Ji, the conductor of the Nanjing passenger section, said.
The stewardesses introduced the standards of curling hair at work and the handling techniques of the bun, while the conductor demonstrated the design concept of the purple uniform and the way to tie the silk scarf.
Together, they played a "smile service" game: a warm smile on a white mask. Although the mask covers their faces, it does not hide the smiling eyes and meticulous care. They will deliver warmth and peace of mind to passengers in the Spring Festival journey service.
Although the railway and civil aviation service carriers are not the same, they are also based on safety as the highest responsibility to escort passengers.
With the opening of the Spring Festival, Shanghai Bureau Group Company pays more attention to "meticulous" and "intimate" in train services, so that passengers can travel more safely and experience better.
They continued to carry out the "silent carriage" service in the second-class carriages of some Fuxing trains, streamlining the publicity of the carriages, reducing the volume of the broadcast, and arranging for special personnel to do a good job of the "silent carriages" service to further enhance the passenger experience.
At the same time, they piloted the "one good night" service for business seats and first-class carriages, reduced the intensity of the light source of the carriages, and provided passengers with service spare parts such as inflatable sleeping pillows, thickened blankets, silent earplugs, and steam eye masks to create a quiet travel environment.
Wear the stars and wear the moon, and watch the way home
It's the Spring Festival season again
May there be peace
Material: Shanghai Reporter Station of People's Railway Newspaper Co., Ltd. (Shanghai Bureau Group Corporation Rong Media Center)
Text: Wu Shaoni
Photo: Zhao Xiaohui Su Yang Zhou Xingcheng
Editor: Xie Qi