Text/Dasu
Title: You Sleep Like a Pig! Zhejiang woman sent a courier was scolded, courier: do not answer the phone every time
As we all know, it is very convenient to send express delivery now, you can let the courier come to the door to pick up the package, but the customer should also arrange a good time, especially the mobile phone can not be turned off or muted.
Sometimes the courier will come a little earlier, at this time can not receive the phone, the pickup will also be changed by the courier time, according to the theory is nothing, after all, they did not receive the call.
However, some customers do not understand the courier, think that to modify the pickup time, it is necessary to go through their own consent, the courier private modification is the fault, after the complaint is easy to conflict.
There is a woman in Zhejiang who did this, and as a result, she was scolded by the courier to sleep like a pig, which also made her aggrieved and shed tears, and she did not answer the phone and was scolded, let's take a look.
The little Jia girl who works in Hangzhou, Zhejiang Province, was scolded by the courier not long ago for sending a courier to sleep like a pig, which also made her cry almost when she was wronged, crying about how there could be such a person.
Things have to start from January 11th, when she was online shopping ready to return, so she made an appointment for express delivery to pick up the goods, the time was 9 a.m. to 11 a.m., and the courier inexplicably changed her to 1 o'clock.
According to Xiao Jia's own account, the courier did not contact her at that time, and when she found out that the time was changed, she called the courier headquarters to ask for the reason, but she was also very considerate of the courier.
When communicating with the customer service at the headquarters, she also asked how the complaint would be handled, and after learning that the courier's salary would be deducted, she said to the customer service that there was no need to complain, and told the courier not to do it in the future.
When she left work at noon, she was on her lunch break, the mobile phone was changed to mute and did not hear, wait until more than 1 o'clock to look at the mobile phone, found that there were two missed calls at the beginning of 1 o'clock, she called back and found that it was the courier calling.
The two quarreled like this, and then there was a scene at the beginning, the courier insulted her for sleeping like a pig, she also complained about the situation to the courier headquarters, and the courier was fined 200 yuan.
However, Xiao Jia girl thinks that it can't end like this, and the courier still owes her a sincere apology, which is the main reason why she found media exposure, and the reporter at the scene also went to the site with her to find the courier.
In the site is not able to find the courier, can only be contacted by phone, in the phone courier is so, January 11 at 8 o'clock in the morning to go to her place to pick up, the phone no one answered the door no one responded.
At this time, Xiao Jia admitted that there was such a thing, but it was not yet time to pick up, at 8:20 or so, she made 3 phone calls, sometimes she could not hear the mute on her mobile phone, and that day she handed the piece to a friend to send on behalf of her.
Xiao Jia believes that it is not his fault, but that the courier arrived early, did not contact himself, and privately changed the pickup time is wrong, not to mention that the courier also scolded her for sleeping like a pig.
The courier also said that it was not the first time to pick up Xiao Jia's piece, which had been taken many times before, and each time it was the same as the 11th, either the phone was not answered, or the knock was knocked on the door and no one responded.
Every time he had to wait at the door for a long time, someone in the house would come to open the door, and on the 11th, he also explained to Xiao Jia, thinking that she might change the time when she was sleeping, but Xiao Jia was unreasonable.
After the two quarreled, the courier was angry before he sent that sentence, he refused to apologize to Xiao Jia, and also said that she would complain casually.
At present, the site has been involved in the processing, the next step after the station manager communicates with the courier, will persuade the courier to apologize.
brief summary
From the courier's point of view, it is difficult enough to meet this kind of customer, often do not answer the phone and knock on the door no one should, the courier can do anything, can only modify the time by themselves.
Although Xiao Jia called the headquarters, the first time was to say that he would not complain about the courier, but those who had done the courier knew that whether the customer wanted to complain or not, as long as the headquarters reflected the problem, it would be deducted.
Afternoon delivery to the door again did not find anyone, plus before often so, for a long time the courier did not complain about the fake, perhaps privately have been scolded many times, this time did not hold back before verbal scolding.
I want to say that everything should still be reasonable, and we should also consider each other, we can't spend some money to treat ourselves as God, something is not satisfactory, whether they are at fault or not, anyway, it is the fault of the other party.
What do you think about this?