"Acceleration Pack" Priority Ticketing? What is the solution to the parking dilemma of Guangzhou South Railway Station? Guangzhou Railway Group responded

Text, photo/ Yangcheng Evening News all-media reporter Li Zhiwen

On the morning of January 19, Guangzhou Railway Group launched the "Guangdong People's Voice Hotline" column, which responded to hot issues such as the trap of accelerated ticket purchase software and the parking dilemma of Guangzhou South Railway Station that people paid close attention to during the Spring Festival.

The uncertainty of the Spring Festival capacity arrangement has increased

At the beginning of the program, Zhang Zhe, director of the passenger transport department of Guangzhou Railway Group, first introduced the situation of this year's Spring Festival. Zhang Zhe said that the overall passenger flow of the Spring Festival is relatively stable. Judging from the pre-sales situation, the overall sales situation increased slightly compared with last year. On the other hand, affected by local control policies, some passengers who have purchased tickets have chosen to temporarily refund tickets, which has brought greater uncertainty to the railway department's Spring Transport capacity arrangement.

"We will adjust the capacity in a timely manner according to the fluctuation of passenger flow, and strive to meet the travel needs of passengers in different regions." Zhang Zhe said.

In recent years, the railway department has greatly enriched the means of ticket purchase through innovative reforms and other means, and passengers can purchase train tickets through the 12306 website, 12306 mobile APP, station ticket window, automatic ticket vending machine, sales point window, telephone booking and other channels.

Shortly before the start of this year's Spring Festival, the railway department also launched the 12306 "Iron and Water Intermodal Transport" service, which allows passengers to complete the seamless transfer of trains, ferries and buses between Zhanjiang West and Haikou with "one ticket purchase", making cross-sea transportation more convenient. "Intermodal transport is the future direction of development, and we will do more exploration and research." Zhang Zhe added.

In addition, the railway department has also built a new comprehensive service desk in the waiting room of 19 stations of the Ganshen and Xiamen-Shenzhen high-speed railways, providing passengers with one-stop ticketing, verification, ticket inspection, consultation and other full-process services.

The "acceleration package" does not have the right of first refusal to purchase tickets, and the ticket is purchased on the 12306 official website or App

Videos played in the program showed that some online ticketing platforms had the problem of inducing consumers to purchase "acceleration packages". In this regard, Huang Jinbo, deputy director of the Ticket Management Office of the Passenger Transport Department of Guangzhou Railway Group, said that the railway department did not authorize other websites to sell train tickets, and the "acceleration package" designed and provided by the third-party website was not an official function of railway 12306, and it was not guaranteed to provide tickets to users, and consumers could not use the "acceleration package" and did not have the priority right to purchase tickets.

"No matter which ticketing software, you will eventually have to go to the ticketing system of 12306 to 'queue' to buy tickets." Huang Jinbo said.

Huang Jinbo also said that the mobile phone client of the third-party website and the ticket snatching software used by the purchasing website have problems such as ticket sales delays, excessive refund and change fees, leakage of personal information, and slow refunds, and he suggested that passengers should look for the 12306 official website or mobile App when purchasing train tickets.

In addition, for the problem of some passengers reflecting that "there are train ticket sales points in Baiyun District, Guangzhou City, which charge 16 times the handling fee for illegal scalping", Huang Jinbo said that the railway department did authorize other social organizations and individual industrial and commercial households to operate sales points.

"With the approval of the state department and the price department, the sales point can charge a service fee of no more than 5 yuan per ticket, and if there is a bundling behavior of the operator or the charge of more than 5 yuan is a violation, it is not allowed." Huang Jinbo admitted that the above-mentioned sales points do have excessive charges, and promised to cancel the qualifications of the sales point after verifying that it is correct, "We will also learn from each other and further strengthen the supervision of the sales point, so that the sales point can provide ticketing services for passengers in accordance with the law." ”

In the second half of the year, the quality improvement and transformation of all parking lots in Guangzhou South Railway Station will be completed

The video in the program also showed that the P8 parking lot under the jurisdiction of Guangzhou South Railway Station had problems such as unclear toilet markings and congestion at the entrance and exit of the parking lot caused by unsmooth networks, which seriously affected the travel experience of passengers.

Zhou Zhenyu, deputy chief of the operation and management section of the Economic Development Department of Guangzhou Railway Group, responded that after the program, the P8 parking lot toilet instructions will be supplemented and improved immediately. "We are ready to complete the upgrading of all parking lots at Guangzhou South Railway Station in the second half of this year, and beautify and improve all instructions." Zhou Zhenyu added.

For the congestion problem caused by the network signal caton, Zhou Zhenyu said that he intends to communicate with the communication department to demonstrate whether the problem of temporary congestion in the network can be solved by increasing the number of communication signal vehicles.

Liu Lizi, deputy director of the Institute of Urban Culture of the Guangzhou Academy of Social Sciences, believes that the problems existing in the P8 parking lot of Guangzhou South Railway Station are actually not difficult to solve, and many shopping malls and parks have mature coping plans, hoping that the management units of Guangzhou South Railway Station will learn from other units, change management concepts and improve service methods. (For more news, please pay attention to Yangcheng Pie pai.ycwb.com)

Source | Yangcheng Evening News • Yangcheng Pie

Editor-in-charge | Xie Zhe