Handan News Comprehensive Channel
To the vast as subtle
Some time ago, Mr. Liu, who lives in Jize County, called the column and said that on February 28, 2019, he bought a Volkswagen Magotan car at the FawW-Volkswagen Huajin 4S store in the south ring of the city, but what Mr. Liu did not expect was that since he first drove this car, this car will have some "problems" from time to time.
Mr. Liu told reporters that at that time, he bought the car with two other friends, and they all bought the same Volkswagen Magotan car. When he finished the car purchase formalities and started the car for the first time, he found that the car was somewhat abnormal.
Mr. Liu said that when they were going through the car purchase procedures, the staff of the 4S store had clearly stated that they had conducted a vehicle inspection of his car, and everything was normal. However, when he started the vehicle, there was such a problem, which made him very unacceptable, so Mr. Liu contacted the staff of the Faw Volkswagen Huajin 4S store in Nanhuan for the first time.
I thought that after this problem was repaired, the vehicle would not have any more problems. But what Mr. Liu did not expect was that after less than two months, the car had a problem again.
Since the steering wheel no longer sounded, Mr. Liu drove the car home. But in November of last year, his car had another problem.
Then, less than a month after replacing and installing the battery, Mr. Liu found that his car had signs of oil leakage.
Mr. Liu said that the warranty service period of his car is 3 years and 10 kilometers, which expires in March this year. Seeing that the car warranty service will expire soon, coupled with the repeated failures of the car during the warranty period, he is worried that after the warranty period, the vehicle will still have problems, and at that time, the maintenance cost will need to be borne by himself.
You see, Mr. Liu's car is really "small diseases and small disasters" continuously, from the beginning of the headlight motor problems, to the steering wheel has a strange sound, to the battery loss, and finally the pump leakage, in two years, large and small problems can really appear one after another. Mr. Liu said that although the staff of the 4S shop will actively repair every time there is a problem, the car has frequent problems, which inevitably makes him worry about the quality of the car. So, why does Mr. Liu's car frequently have problems, Mr. Liu's appeal for extended warranty of the whole vehicle, and what kind of treatment will the staff of the FAW-Volkswagen Huajin 4S store in Nanhuan give? Subsequently, the reporter and Mr. Liu came to the 4S store together to understand the situation.
The after-sales staff of the Faww Volkswagen Huajin 4S store in Nanhuan said that there is a failure rate in the parts of the car, and the frequent occurrence of these problems in Mr. Liu's car is indeed a case. According to the warranty records, Mr. Liu feedback the problems during the warranty period, and they were repaired in accordance with the "three guarantees" warranty and after-sales service regulations.
In response to Mr. Liu's demand for extended warranty of the whole vehicle, the staff of the FawW-Volkswagen Huajin 4S store in Nanhuan said that it could not be achieved.
Mr. Liu said that the reason why he put forward the demand for a vehicle extension was because he was worried that his car itself had certain problems, which led to the car malfunctioning from time to time.
However, in Mr. Liu's view, even if he is currently fully tested for his car, he is still a little uneasy.
After some consultation, the staff of the FAW-Volkswagen Huajin 4S store in Nanhuan said they could make concessions and provide Mr. Liu with some additional services.
Although through the mediation of the reporter, the 4S store finally made certain concessions, but the additional services provided by the 4S store could not be recognized by Mr. Liu, and our mediation had to be temporarily stopped. What I want to say here is that for more than two years, Mr. Liu's car has broken down from time to time, which will inevitably make people question the quality of the car, this kind of worrying mood can be understood, but from the perspective of the attitude and sincerity of solving the problem, the staff of the South Ring FAW Volkswagen Huajin 4S store is also more responsible, every time there is a failure, we can actively solve the problem, here, we also hope that the two sides can negotiate again, and strive to negotiate a result that everyone can accept and are more satisfied.
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Producer: Li Jie
Editor-in-chief: Wang Bin, Yang Mengying
Editor of this issue: Li Jiaxin (Intern)
Source: Handan City Hundred Family Gang
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