recently
Because of the sale of "1 cent promotional mask" on the platform
Refused to ship
Again in the live broadcast room
Insulting consumers as "mad dogs"
Watsons was pushed onto Weibo hot search
Late yesterday (14th) night
Watsons China's official microblog posted a statement
On the Us group to review the New Year goods festival
Apologies for the "1 Cent Promotional Mask" campaign
Watsons said
This event is due to system reasons
Caused in a short period of time
A large number of abnormal orders were generated far beyond inventory
In cases where inventory is supportable
Watsons has redeemed some of its orders
Later, the payment was suspended due to insufficient inventory
Watsons decided to take the approach of replenishment
Fulfill the remaining orders
For the anchor of the vibrato live broadcast room
Inappropriate remarks that appear
The anchor is a third-party agency personnel
Watsons will reflect deeply
And strengthen the company's entire staff
as well as the training and supervision of third-party collaborators
On the 13th, the anchor of Watsons' live broadcast room insulted consumers who asked when they could pick up the goods.
Previously
Meituan customer service told Zhongxin Finance
The price of the product is set by the merchant himself
Being "wool" has nothing to do with the US group
Meituan is working with Watsons
On the "1 cent promotional mask" event
Negotiate
The outcome of the consultations has not yet been agreed
Customer service said
Even if the order is automatically closed on January 18th
Meituan will also give a solution to this matter
For some consumers
I have received a 50 yuan no-threshold consumption coupon sent by Meituan
Customer service said
It is to take into account the consumer shopping experience
Not A.S. Watson's compensation scheme
Watsons customer service told China News Finance
Due to a system exception
Consumers who place an order for a "1 cent promotional mask"
Orders can only be cancelled
And said that this is the current Watsons
The only solution given
Watson customer service said
For this exception
Watsons will also ask the relevant departments
Conduct an investigation
Source: The Paper's Comprehensive China News Network, @Watsons China, Netizen Comments
New Media Editor: Wu Bing
China Net Finance Official WeChat (ID:zgwcjzx)