On the evening of the 14th, @Watsons China issued a statement apologizing for the "1 cent promotional mask" activity of the Meituan-Dianping New Year Festival. Watsons said that due to system reasons, a large number of abnormal orders far exceeded the inventory were generated in a short period of time, and Watsons has paid part of the orders in the case of inventory support, and later suspended the redemption due to insufficient inventory, and Watsons decided to take the way of replenishment to fulfill the remaining orders. In response to the inappropriate remarks of the anchor in the Douyin live broadcast room, Watsons said that the anchor is a third-party organization personnel, and Watson will deeply reflect on and strengthen the training and supervision of all personnel of the company and third-party cooperation personnel.
Related reports: Meituan responded to Watson's 1 cent mask activity can not afford to play: negotiations with Watsons have not yet reached an agreement
Recently, because of the sale of "1 cent promotional mask" on the Meituan platform but refused to ship, and insulted consumers as "mad dogs" in the vibrato live broadcast room, Watsons was pushed on weibo hot search. In this regard, Meituan customer service told Zhongxin Finance that the price of goods is set by the merchants themselves, and the "wool" has nothing to do with the MEITUAN. At present, meituan is negotiating with Watsons on the "1 cent promotional mask" incident, and the results of the consultation have not yet been agreed. Customer service said that even if the order is automatically closed on January 18, Meituan will give a solution to this matter. For some consumers who have received the 50 yuan no-threshold consumption coupon sent by Meituan, customer service said that it is considering the consumer shopping experience and not Watson's compensation plan. At present, Watsons has not responded to the anchor's insult to consumers.
Source: China News Network