Intelligent cars are accelerating their penetration, and consumers no longer only look at the "old three major pieces" when buying cars, whether it is traditional oil vehicles or new energy vehicles, intelligent configuration has become the appropriate "fourth largest piece".
The continuous innovation of car companies has turned the interior space into a smart cockpit. From hardware confrontations such as chips and radars to software experiences such as human-computer interaction and assisted driving, the competition between automotive products extends to a higher dimension. In August last year, the Ministry of Industry and Information Technology issued the Opinions on Strengthening the Management of Intelligent and Connected Vehicle Manufacturers and Product Access, which also clarified the main responsibilities of intelligent vehicles and the necessity of strengthening automotive data security, network security, software upgrades, and functional safety.
Nandu Automobile's annual series inventory will take stock of the excellent cases of automotive intelligent innovation, and also review the "stepping on the thunder" incident in this field for reference in the industry.
This article is the annual top ten black list of automotive intelligence.
Euler
The chip is not on the right board, "angering" the little sister
Chip may be the biggest buzzword in the field of intelligent and connected cars in the past year. The fluctuations on the supply side have forced many car companies to reduce production last year, but Euler Automobile has an 8-core chip to a 4-core incident, which angers many car owners.
The overview of the incident is that when the early car owner bought the car, the configuration table listed that the new car was equipped with Qualcomm's 8-core professional on-board processing chip, but the owner later found that the purchased Euler good cat used the previous 4-core chip.
(Euler's "core change" incident was also named by CCTV.) Graph Network)
Intelligent configuration is a point that consumers attach great importance to when buying electric vehicles, but it turned out that Euler played a "word game" in this incident, saying that the models previously sold did not carry 8-core chips, and 8-core chips were equipped in new cars listed in the future.
After Euler gave the compensation plan, a number of car owners clearly expressed dissatisfaction, and finally the parent company Great Wall Motors directly went down and gave charging rights and other solutions.
Comments:
Obviously, the "configuration table" of the fuel vehicle era is no longer suitable for intelligent electric vehicles, and the chip performance, computing power and intelligent experience of the vehicle directly affect the consumer's willingness to buy a car. Euler's incident is very representative.
tesla
The cloud of data doubts has not dissipated
After 249 days, the female owner of the Shanghai Auto Show "Roof Rights Protection" sued Tesla for a case and officially opened the trial. Ms. Zhang, the party, believes that Tesla did not provide complete data at the time of the incident, so there is still no clear answer to whether the accident vehicle had "brake failure" at that time. The parties also claimed that they could not accept third-party testing without judicial qualifications until the complete data was obtained.
(After the Shanghai Auto Show rights protection incident, Tesla did not participate in last year's Chengdu, Guangzhou and other auto shows.) ）
In April last year, the Zhengdong New District Market Supervision and Administration Bureau of Zhengzhou City ordered Tesla local enterprises to provide complete driving data before the incident, and Tesla expressed its willingness to provide raw driving data for half an hour before the incident to third-party appraisal agencies, government regulatory departments and consumers themselves.
In the past year, Tesla has been accused of "brake failure" several times, and the controversy and doubts in it have also extended from the mechanical level to the data level.
In August last year, the Ministry of Industry and Information Technology issued the "Opinions on Strengthening the Management of Intelligent and Connected Vehicle Manufacturers and Product Access", which also clarified that all automobile manufacturers should comprehensively strengthen automotive data security. The "data sovereignty" of smart cars will be a long-term topic and topic.
Extreme Krypton
Full of expectations! But it was "sprayed" by the booking user
Last year, the new players of smart electric vehicle brands included high-end brands from traditional car companies, such as Extreme Krypton, Salon, Zhiji and so on. However, they have rich experience in car manufacturing, and if they are not careful, they may also be turned against by users.
("Che Hong is not much" of the pole Kr 001.) ）
From the date of release, the extreme kryptonian 001, which has earned enough eyeballs, has received a lot of pre-orders, but just before delivery, the user found that some configurations are "not right", such as the optional canopy to add money, the color of the canopy is "not right", and the motor version becomes "blind box".
Afterwards, many users even unsubscribed from the new car, and Extreme Krypton did a lot of work to appease users, so that the storm gradually calmed down and began to be delivered on a large scale.
The sales process of smart electric vehicles is more "transparent" than in the era of fuel vehicles, and it is easy to overturn if you are not careful.
Becoming a user-oriented enterprise is the direction of the efforts of almost all intelligent electric vehicle companies, but from "Wei Xiaoli" to brands such as Ji Krypton, which are incubated by traditional car companies, they have paid a lot of "tuition".
Nio Lai
Assisted driving high-speed accidents have led to industry thinking
In August last year, entrepreneur Lin Mou drove the Weilai ES8 and rear-ended the operation vehicle on the highway and unfortunately died. Afterwards, the NOP pilot function of the vehicle became the biggest controversy.
(The accident in August last year is worthy of industry thought.) ）
NOP full name navigate on Pilot, Chinese for pilot assisted driving, in the support function of the use of the highway, NOP can help the driver to complete acceleration and deceleration, lane change and other actions, to improve driving efficiency, improve safety has a certain help. However, at this stage, the automatic driving related functions of mass production vehicles cannot fully cover the processing of all scenarios, and the ES8 accident and the NOP ultimately failed to avoid danger for vehicles and drivers.
Later, a number of car companies also urgently revised the expression of automatic driving related functions, and emphasized that the function belongs to assisted driving, and the driver should always hold the steering wheel with both hands and pay attention to the road conditions.
The progress and popularization of intelligent assisted driving technology has allowed more and more people to enjoy convenience, but the other side of the coin is the occasional occurrence of safety accidents, and the technology continues to move forward, but the driver is always the master. On the other hand, the "exaggerated publicity" of car companies and even the industry is absolutely not advisable.
Weima
Behind the "lock-in": is it not advisable to use software to solve hardware problems?
Since the end of last year, some WM car users have found that WM has detected vehicles for car owners for free in a New Year's celebration, and it is suspected that they have carried out "locking electricity" operations incidentally, causing users to question and even be dissatisfied.
Behind this incident is a fire incident in WM's vehicles in the third and fourth quarters of last year. The so-called "locked power" is actually through the vehicle's battery management system, the soc of battery power is limited to a certain extent, in short, it is to make the battery unable to be fully charged and improve safety, but this means will affect the mileage and so on.
(Recently, some WM users complained about the problem of reduced battery life caused by locking the power.) ）
Some users said that after WM tested the vehicle, the mileage was discounted, which was not convenient for going out. In the third-party car quality complaint website, a number of certified car owners have expressed complaints about the shortening of ex5 battery life and the reduction of battery life caused by the manufacturer's unauthorized upgrade.
As early as 2019, Tesla had OTA upgrades to Model S and Model X to "optimize" the charging and thermal management system, which was actually a power lock operation. Previously, models including the Weilai ES8 and GAC Toyota iA5 were also accused of locking electricity.
It's not uncommon to solve a vehicle's software problems with OTA upgrades, and OTAs can even make a car commonly used. However, in the parts and components related to safety such as batteries, OTA upgrades can certainly help improve security, but the essence of the incident is the safety of the battery itself, which is the fundamental problem that manufacturers need to solve.
The biggest annual recall was planted on software
Throughout 2021, Tesla's recalls in the Chinese market exceeded 540,000 vehicles, which is much higher than the 320,000 deliveries in the Chinese market for the whole year.
(Last June, Tesla launched a massive recall.) ）
This is mainly because on June 26 last year, a total of more than 280,000 imported and domestic Tesla models, due to the problem of vehicle active cruise control system is easy to cause the driver to mistakenly activate the active cruise function in some cases, after the active cruise control is mistakenly activated, if the cruise speed set by the vehicle is not the current speed, and the current speed is lower than the set speed, the vehicle will accelerate to the set speed, the vehicle speed sudden increase, will affect the driver's expectations and lead to vehicle control misjudgment, Extreme situations can lead to vehicle collisions and pose a safety hazard.
This large-scale recall is also believed to be Tesla's software optimization after a series of so-called "sudden acceleration" events. Through OTAs, the threshold for activating active cruise control is increased, and the reminder method when active cruise control is activated is increased.
Realistically speaking, regardless of whether the vehicle is in an active cruise state, the controller is always a person, but due to driving habits, active cruise threshold settings and other reasons, Tesla and other brands of smart electric vehicles do have the potential danger of driver misoperation, and it is not a bad thing for enterprises to take the initiative to recall. Tesla's recall is also a wake-up call to the industry. Just before Tesla launched the recall, the State Administration of Market Regulation also made it clear that the car OTA recall also needs to be filed.
ideal
Missing cores! Helpless to deliver "semi-finished products"
Due to the impact of the overseas epidemic, a number of new cars on the market last year were forced to reduce the allocation due to the problem of "lack of cores", and many car companies could only deliver "reduced allocation vehicles". For example, some of the BMW 3 Series produced in the middle of the year have lost the functions of induction luggage, mobile phone wireless charging, digital keys, etc., but the price has also been reduced by 4,000 yuan; a large number of Audi owners only got an electronic key when they picked up the car last year, and the other key only had a mechanical key, but this did not have much impact on the use of the car.
(After reloading the radar, the Ideal ONE failed to assist in the side blind zone.) ）
On the contrary, last year's ideal ONE approach caused controversy among consumers. For some models that lack two millimeter-wave radars, Ideal has launched a first-delivery and then reloading scheme, and additionally compensates for user points and other rights. However, because millimeter-wave radar is an important component of the intelligent driver assistance function, this part of the vehicle can not use functions such as automatic parallel lane before reloading, and its ADAS function is different from the full version of the model, which is also considered to have a potential impact on driving safety.
From December last year to January this year, many owners who have already picked up the car have reloaded the radar, but some users have reported that after the radar is reloaded, there is a situation of "side blind zone assist failure", and the upgrade procedure is needed to solve the problem.
It is worth mentioning that in May last year, the ideal ONE annual revamp, equipped with a horizon double "journey 3" chip, chip upgrade is a good thing, but many car owners who bought a car on the eve of the change said that they were "cut leeks", and the incident also led to the ideal to receive a lot of "bad reviews".
The shortage of chips has led to a reduction in vehicle allocation, which is understandable in special times, but the ideal approach is still debatable. After all, the function involving intelligent assisted driving cannot be sloppy.
Audi
Software matching goes wrong and there is a risk of sudden acceleration
Due to software problems, the vehicle suddenly accelerates, such a situation will only appear on the new brand? The answer is obviously: no.
In October 2021, a recall of Audi attracted great attention from the industry. More than 100,000 domestic Audi A6L models were recalled because of the hidden danger of a sudden increase in speed.
(More than 100,000 Audi A6L models were recalled.) ）
According to the announcement, due to the software cooperation problem of the engine and the transmission control unit, when the vehicle is changed from first gear to second gear at a lower speed, if the driver suddenly changes his driving intention to release the accelerator pedal at this time, the "engine stall protection mechanism" will be triggered during the shift, resulting in an increase in engine output torque, slightly increased engine speed, and there may be a sudden increase in speed of 3-5km/h within 1-2 seconds, which will increase the possibility of accidents.
Traditional luxury brands can not ignore software issues, especially in the field of driving safety.
Changan UNI-T
The appearance is very "sci-fi", but it is frequently complained about crashes
Changan UNI series models have a futuristic appearance, but its car and machine system seems to "not match" its appearance. Because of frequent crashes, Changan UNI-T's car machine system has become a black spot for complaints.
(This sci-fi-looking model, the engine system is frequently complained about.) ）
Although manufacturers have hyped up the intelligent configuration of UNI-T, since last year, complaints about UNI-T car engine system caton, black screen and other complaints have been continuous. The specific content of the complaint covers speech recognition, screen stuttering, booting too slowly, and not being able to view 360 images remotely when inserting a USB stick.
As of press time on January 13, 2022 has only passed less than two weeks, and there have been 12 complaints from certified car owners on the third-party car quality complaint website this year about the problem of UNI-T car machines.
Compared with the joint venture model, the car machine system is a common advantage of independent brands, not only the configuration is high, but the system ecology is huge, but Changan UNI-T is planted on the car machine, which is more or less confusing.
Sonata
Turn left but light up the right turn light, "fancy" brush presence
In recent years, Beijing Hyundai, whose domestic sales have fallen one after another, brushed a wave of presence last year because of a recall, and what makes people cry and laugh is that it is Sonata whose sense of market existence has fallen to the freezing point.
According to a recall announcement in November last year, Beijing Hyundai Motor Co., Ltd. recalled some ninth-generation Sonata and ninth-generation Sonata hybrid vehicles, totaling about 95,000 vehicles.
(Ninth Generation Sonata.) ）
The reason for the recall is also "surprising", the vehicles within the scope of this recall may not be able to correctly judge the signal received from the steering switch due to the logic of the Smart Junction Box (SJB) software. When the left turn signal switch is turned on, the external turn signal and the dashboard turn signal are occasionally displayed as the right side, which may increase the risk of vehicle collision and there is a safety hazard.
Recently, when Beijing Hyundai announced its annual sales in 2021, it "deceived itself" and concealed the total sales volume and the sales of unpopular models such as the tenth generation Sonata. Just look at the January-November last year, Beijing Hyundai's cumulative sales fell by more than 30% year-on-year.
When the sales of a car brand decline, there is often a systematic collapse. It is undeniable that at present, Korean brands not only have insufficient advantages in joint venture car companies, but also the sales of many independent brands have far left the Korean series. Mechanical quality has no advantage, in terms of intelligence, Korean brands have almost no achievements.
Nandu reporter Zhong Jianting