In order to improve the efficiency of user retrieval services and help the elderly to cross the "digital divide", the Guangdong Provincial Mobile Government Service Platform upgraded the voice search function, realized voice search in the dedicated service area of respecting the elderly and the search box on the home page of the Mini Program, and added 23 dialect voice inputs, making the user experience more convenient and the service more intimate.
Guangdong is the province with the largest population and the largest floating population in the country, of which the elderly population has exceeded 15 million. With the improvement of the service functions of the Guangdong Province Mini Program, the efficiency of retrieval and access to services for this part of the user group also needs to be optimized and improved. In January 2021, the Guangdong Provincial Affairs Respect for the Elderly and Love the Elderly Service Zone launched the voice search function to support Mandarin and Cantonese service search. Recently, the voice search function of Guangdong Province has been upgraded again, in addition to Mandarin and Cantonese, 23 new dialects of intelligent recognition have been added to meet the needs of more guangdong people and elderly user groups in the province.
After the function is launched, just click "go to use" - "click to speak" - "switch" in the voice search box of the respect for the elderly and love the elderly service area, and then click "switch my dialect", you can choose the hometown dialect search service, and the elderly user groups who cannot use Mandarin proficiently can also find the service matters that need to be handled through dialect voice input through dialect voice input. After selecting a dialect, if you need to re-search for the voice in the future, the Guangdong Province Mini Program will automatically record the dialect selected by the user last time, reducing the trouble of repeated settings.
At the same time, in order to facilitate users to search and obtain services, the search box on the home page of the Guangdong Province Mini Program has realized voice search on the basis of the original, supporting Mandarin and 24 dialect inputs. Click "Search Box" - "Click to Speak" on the home page of the Guangdong Province Mini Program to search for any service by voice. After the user speaks, the system will extract the keywords of the user's speech and display the text in time, while providing more candidate search content, reducing the trouble of repeatedly entering and finding by the user, and greatly improving the search and work efficiency.
The Mobile Government Service Platform for Guangdong Province is managed by the Provincial Government Service Data Management Bureau, and Digital Guangdong Company is responsible for construction and operation. As an important achievement of Guangdong's digital government reform and construction, Guangdong Province has continuously kept pace with the times, pioneering and innovating, and optimizing and iterating since its launch. Up to now, the number of users in Guangdong Province has exceeded 150 million, and a total of 2225 services and 91 kinds of personal licenses (including 12 kinds of electronic vouchers) have been launched, of which 1137 have achieved "zero running", becoming the people's palm tool.
As the province's digital government construction and operation center, Digital Guangdong Company conscientiously implements the work requirements of the Party Central Committee and the State Council on eliminating the "digital divide" of the elderly, effectively promotes the solution of practical problems in the use of intelligent technology for the elderly, continuously improves the product use experience of users, and continuously improves the level of government services in Guangdong. Among the first batch of 14 demonstration cases of using intelligent technology to serve the elderly released by the National Development and Reform Commission, the two elderly assistance services of the digital Guangdong company's health and epidemic prevention verification system and the Guangdong Provincial Affairs Respect for the Elderly and Love the Elderly Service Zone were successfully selected, as the first in the country, and were recommended to all parts of the country for selection and application.
Health and epidemic prevention verification system to achieve "one card pass"
In the past two years, Digital Guangdong Company has earnestly fulfilled the duties and missions of the provincial digital government construction and operation center, under the strong leadership of the provincial party committee and the provincial government, under the specific guidance of the provincial government service data management bureau, the construction and operation of a series of digital government reform and construction important achievements such as Guangdong Provincial Affairs, Guangdong Business Communication, Guangdong Zhengyi, Guangdong Government Service Network, Yue Kang Code, Inbound Personnel Health Service One Code System, "One Network Unified Management" Guangdong Zhihui Platform, Cloud Network Digital Security, etc., in deepening the reform of "decentralization of services" and comprehensively optimizing the business environment. It has made important contributions to the effective transformation of government functions and digital epidemic prevention and anti-epidemic, which fully demonstrates the spirit and quality of the company to obey the party's command, serve the people, take the initiative and dare to take responsibility.
Employees of Digital Guangdong Company rushed to the front line of the fight against the epidemic to assist in nucleic acid testing
Next, Digital Guangdong Company will continue to uphold the value concept of people first, continue to exert its own technology and platform advantages, fully rely on the achievements of digital government reform and construction, reform and innovation, serve the people, help eliminate the "digital divide", and let science and technology help the elderly have both speed and temperature.
Text, photo/Guangzhou Daily, New Flower City Reporter: Huang Qing
Guangzhou Daily New Flower City Editor: Ma Junxian