From January 1, 2022, the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products" will be officially implemented, and on the basis of the "Provisions on the Responsibility for repair, replacement and return of Household Automobile Products" implemented in 2013, the obligations of business operators, the handling of "three guarantees" liability disputes, and legal liabilities have been revised.
The new regulations mainly integrate and improve the "three guarantees" content of household automobile products, increase the relevant requirements of the "three guarantees" of household pure electric and plug-in hybrid vehicle products, and further standardize the content related to the scope of responsibility of the "three guarantees" and the conditions for return and replacement.
It clarifies several situations in which consumers can request to change or return the car, such as: if the engine, transmission, power battery, driving drive motor or its main components need to be replaced due to quality problems, consumers can choose to replace household car products or return with car purchase invoices and "three guarantees" vouchers. It should be reminded that the power battery referred to in it is the power battery in the new energy vehicle.
The original regulations stipulate that if the repair time due to quality problems exceeds 35 days or the cumulative repair time due to the same product quality problems exceeds 5 times, consumers can choose to change cars. The revised return threshold was further reduced, from 35 days to 30 days, and the number of repairs was shortened from more than 5 to 4. At the same time, it is clear that consumers who encounter the above situations can choose to replace or choose to return the car.
In addition, the new regulations also clarify the requirements for replacement and return, optimize the conditions for exempting the "three guarantees" from liability, improve the convenience of consumers to receive services, refine the relevant time limit requirements and the responsibilities and requirements of business operators, and increase the punishment for illegal acts.
Ling Jianhao, a lawyer at Jiangsu Taihe Law Firm, introduced that the new regulations clearly stipulate the costs involved in various vehicles, such as registration fees, decoration fees, service fees charged, etc. Once there is a situation that needs to be returned, consumers can claim compensation in the process of return and replacement with evidence such as saved invoices.
In Nanjing Daming Road, near Yulan Road, there are a number of 4S stores. Ms. Li, who came to buy a car, said that due to witnessing many car purchase disputes caused by quality problems, she was very hesitant to buy a car for a while. It is hoped that the "Regulations on the Responsibility for Repair and Replacement of Household Automobile Products" can completely solve the worries of consumers.
The new regulations clearly stipulate that for businesses that refuse to perform the "three guarantees" responsibility of automobiles or have deliberate delays, the market supervision department shall order corrections, and may be warned and confiscated according to the circumstances; in terms of the amount of fines, a fine of not less than one time but not more than ten times the illegal gains, and if there is no illegal gains, a fine of less than 500,000 yuan shall be imposed; if the circumstances are serious, it shall be ordered to suspend business for rectification and revoke the business license.
Many automobile sales companies have said that they have organized the study of the new regulations, requiring employees to master the conditions for repair, replacement and return.
Source: Zero Distance | Please indicate the source: Nanjing zero distance (WeChat lingjuli2002)