I do practical things for the masses
Greeting the 100th anniversary of the founding of the party, in 2021, under the leadership of the hospital party committee, Tsinghua Changgeng people solidly carried out party history study and education, implemented a total of 243 "I do practical things for the masses", and 487 party members joined the ranks of doing practical things. Do practical things, open a new situation, and greet the new stage of the hospital's "14th Five-Year Plan" development with a high-spirited and enterprising attitude.
Improve services and increase ease and satisfaction of access to health care
The improvement of medical services is endless, and the hospital adheres to the patient-centered approach, doing practical things for the people, and starting from the needs of patients. "Let the information run more, let people run less", since November this year, Beijing Tsinghua Changgeng Hospital has obtained internet medical insurance qualifications, carried out online follow-up diagnosis of common diseases and chronic diseases, and realized the basis of online billing services, patients can also purchase drugs with prescriptions after online treatment, choose the "delivery to home" service at the same time, hold the card real-time settlement, and open up the "last kilometer" of citizens seeking medical treatment during the epidemic. "Something you talk about", the hospital will be "receiving the complaint and doing it" as the key work, the people have a call, I have a response, integrated the establishment of a customer service center and put into use in December, to provide all-weather, zero-distance, one-stop consulting services. Extending the medical services and nursing services of tertiary public hospitals to the grass-roots level and into the community, the hospital has implemented special services such as remote clinics, referral nurses, and case managers in nursing homes to effectively solve the problem of patients' urgent needs for medical treatment.
In order to make patients less queuing, less waiting, more self-service and convenient, the hospital launched a 24-hour self-service inquiry of inspection and inspection report and self-service sub-time service of examination appointment, shortening the waiting time of patient blood collection and test report; further improving the waiting and self-service experience of outpatient patients by adding a mobile settlement line, a special disease settlement window and a self-service machine volunteer team; while doing a good job in epidemic prevention and control, the hospital opened a green channel of "multi-code in one" and "no health code" to optimize the flow inspection at the entrance of the hospital.
Practice public welfare and actively assume social responsibility
Adhering to the public welfare standard of public hospitals, the hospital has made a real list. In July this year, Academician Dong Jiahong, the president, organized and led five medical teams to Qinghai to conduct free consultations in Goluo Prefecture People's Hospital, Gander County People's Hospital, Maqin County People's Hospital, Welfare Institute and other places, and carried out 30 surgeries in three days. At the same time, the majority of grass-roots doctors in Goluo Prefecture carried out teaching work such as echinococcosis prevention and control knowledge, diagnosis and treatment knowledge, and surgical training. Dong Jiahong's team also went deep into Maduo County and the Sanjiangyuan area of the Yellow River to conduct field research to understand the health status of the local people, and went down to the grass-roots level to visit the people in pastoral areas. On July 16th, at the signing ceremony of the Qinghai Provincial National Regional Medical Center Pilot Project and The Cooperation and Construction of High-level Hospitals, Beijing Tsinghua Changgeng Hospital, as one of the four support hospitals, signed a framework agreement with the Affiliated Hospital of Qinghai University to jointly build a high-level hospital, and the two sides will build a "Qinghai Highland" of national regional medical care through counterpart cooperation.
Physicians, technicians, administrative personnel, hospital relay staff to join the Beijing Municipal Group aid to Xinjiang, Tibet aid, the Ministry of Education to aid Xinjiang team, the National Health Commission tibet aid project, etc., to carry out counterpart medical assistance and free clinics in many places, and effectively improve the clinical medical capacity in poor areas.
In response to the call of "Healthy China", the hospital moved the health science popularization competition to the community, and at the same time, combined with the health day, organized the department to record short videos, be a guest media live broadcast room, walk into the community public welfare health lecture hall, carry out free clinics through online and offline dual channels, bring more authoritative health science knowledge to the front line of the community, and cooperate with a number of media and self-media to cooperate with 25 network live broadcasts, which have received a total of 14 million people's attention.
Brave retrograde, stand on every shift in the epidemic
Under the normalization of epidemic prevention and control, our hospital has sent a number of support teams to support nucleic acid testing, vaccination and fever diagnosis inside and outside the hospital to ensure the safety of the people on one side.
On October 22, Changping District first local confirmed cases of new crown pneumonia outside Beijing, in order to prevent the spread of the epidemic, more than 10 communities around the hospital have been sealed and controlled, our hospital undertook the "doorstep" temporary, sudden nucleic acid sampling support, sent 228 people in 9 batches to support Changping District sealing control and control of nucleic acid sampling in the community; support changping district isolation point, with the accumulation of previous experience, 31 medical staff divided into eight groups, deployment of prevention and control disinfection, health observation, information liaison, safety protection, logistics support, Case transfer, humanistic care and prevention and control guidance; to provide medical protection for patients in the closed community, the medical staff living in the closed community of our hospital used the "cloud volunteer" to build a bridge between the north second district and the hospital, and from November 10, 12-24 hours a day online, assisting the residents of 41 buildings and responding to the medical needs of more than 200 people. For those with more serious diseases, such as children, pregnant women, hepatobiliary critical diseases, blood disease patients, radiotherapy and chemotherapy patients, kidney dialysis patients, etc., the hospital has the unshirkable responsibility to urgently formulate medical procedures and programs, open up separate spaces, set up independent moving lines, carry out the allocation of human resources in various specialties, cooperate closely with neighborhood committees and community volunteers, and after strictly implementing the new crown screening, medical staff work overtime to provide diagnosis and treatment services for patients. Under the background that 350 employees were isolated and sealed in the community, and 39 employees performed the medical security work of the Winter Olympic Test Games, the hospital ensured that there was zero infection in the hospital and zero infection in the staff under the condition of ensuring various businesses such as door, emergency and in-residence
Volunteering for the Winter Olympics, practicing "Together to the Future" with medical security
With the world in mind, the foot travels far away. At the beginning of 2019, Beijing Tsinghua Changgeng Hospital became the designated hospital for the "Winter Olympic and Paralympic Games", which will be responsible for ensuring the ice cube curling events of the National Aquatics Center. In the nearly three years of preparation, after a number of preliminary training exercises, 39 medical security team members overcame difficulties and worked 16 hours a day to ensure the "Meet in Beijing" test event twice in April and October this year, providing more than 100 medical services for athletes, staff and spectators.
Some of the medical security team members are double Olympic personnel, with rich experience, the team from the athlete's pre-existing diseases and possible injuries to consider, understand the athlete's medical history and daily medication, study the injuries and diseases of the previous Winter Olympics and big data, for the winter common diseases, multiple diseases have made full preparations, multidisciplinary, all-round participation in the guarantee.
Under the situation of the continuous spread of the global new crown epidemic, the epidemic prevention and control work of the venue is facing a severe test. To this end, the pre-game support team has carried out fever emergency plan drills in the venue for many times, and all team members have implemented partition closed-loop management during the game, and personnel inside and outside the closed-loop do not intersect, reducing the flow of personnel and reducing the risk of infection. At the same time, the medical security team actively assists the venue to implement the epidemic prevention work, strictly controls the epidemic prevention and control checkpoints, implements and supervises the elimination of the work area, and ensures the safe and smooth operation of the venue. "The Winter Olympics are coming soon, and we are confident that we will strive for safer and smoother completion of the Winter Olympic and Paralympic Winter Games support tasks!" The Winter Olympics said.
Care for employees and strive to build a warmer "home"
The development of the hospital focuses on employees, and sets up a physician development center to provide a full range of services, support and guarantees for the career development of physicians; in order to alleviate the daily pressure of employees, the hospital has added a "Joyful Living Community" in the new apartment to provide fitness, dance, leisure, learning and psychological counseling space for the staff and students of the hospital, enriching the amateur life of employees; paying attention to the mental health of employees, regularly organizing Balint group activities, inviting professionals to come to the hospital for guidance, encouraging participating employees to share their medical experience and dispel negative emotions Facilitate employees to apply for projects, provide one-on-one consultation and patent application guidance services for scientific research funds, teach by hand, help improve the winning rate; introduce Tsinghua University micro-salons into hospitals to provide a platform for employees' academic exchanges; organize in-depth departments to optimize the first page of medical case communication meetings, laws and regulations, publicity business training, etc., to help employees improve their comprehensive capabilities; add new apartment service desks, microwave ovens, self-service vending machines and other facilities to optimize the accommodation environment for employees and students; to ensure vehicle safety and commuting convenience. Hospitals install electric vehicle charging piles to ensure the basic needs of employees commuting to work.
In 2021, the study of party history will be implemented into practical actions for the people, and in the new year, we will continue to uphold the original intention and motivation of doing practical things, strive for the high-quality development of the hospital, and strive for the health and happiness of patients and employees.
Article/Typography Publicity Center Yu Yuechao
Edited by Publicity Center Han Dongye