On January 15, 2020, passengers conducted face recognition self-service baggage security checks at the security check channel of the departure hall of Shenzhen Airport. Photo by Xinhua News Agency reporter Mao Siqian
For a long time, the phenomenon of wrongful transportation, leakage, loss and damage of checked baggage has always been a blockage and pain point for passengers. Liang Nan, director of the Transportation Department of the Civil Aviation Administration of China, said at a regular press conference of the Civil Aviation Administration on December 15 that since the beginning of this year, all units of civil aviation have actively promoted the whole process of tracking baggage from delivery, security inspection, distribution, loading and unloading, and transfer to extraction, and the accuracy and punctuality rate of baggage transportation have been greatly improved.
It is reported that the Civil Aviation Administration of China has included "improving the ability to track the whole process of baggage" in the task list of "I do practical things for the masses", and has intensively issued a series of guidance documents to promote the construction of the whole process of baggage tracking system; organized and compiled a series of standards such as checked baggage data formats and interfaces; encouraged airlines and airports to provide personalized and characteristic baggage services for passengers; and compiled the identification method of the baggage public information platform, which effectively promoted the exchange and sharing of baggage-related data in the whole industry.
A corner of the terminal building of Qingdao Jiaodong International Airport. Photo by Xinhua News Agency reporter Li Ziheng
As of November, 25 airports had established data exchange and docking with the baggage public information platform, and the whole process of tracking about 1.4 million pieces of luggage on 59,000 flights had been realized. In addition, a series of innovative applications for improving the informatization of checked baggage have emerged in the industry, and Units such as Shenzhen Bao'an International Airport and Daxing International Airport have applied baggage tracking technology to provide passengers with "baggage to door" services; passengers can grasp the baggage trajectory in real time through mobile phones, self-service inquiry machines and other channels.
Liang Nan said that the next step of the Civil Aviation Administration will continue to expand the coverage of baggage tracking services, and on the basis of completing the comprehensive docking of hub airports and public information platforms, start the construction of the airport end of the whole process of baggage tracking services in small and medium-sized airports, and further improve the passenger air travel experience with more comprehensive baggage tracking services. (Reporter Zhou Yuan)