Recently, The Great Wall's pure electric vehicle brand Euler was revealed to have used a chip that did not match the publicity on the good cat's car machine, and the official website advertised that it was using a Qualcomm octa-core chip, but after the owner's test, the model involved used the old Intel quad-core A3940 chip released in 2016. To this end, many car owners have made complaints and rights protection.
As can be seen on the car quality network, among the complaint pages of Euler Good Cat, complaints related to car and machine chips have accounted for the vast majority since November 9 this year, and the complaints are classified as "sales fraud", the total number of complaints has reached 283, while the number of complaints about the entire service is only 299, and the complaints related to car machine chips account for 94.6%.
A car owner who showed the 2021 400km standard endurance Athena version of euler good cat said in the complaint, "The Great Wall Euler good cat is suspected of false publicity, publicizing that the central processor used in the host entertainment system is the latest Qualcomm 8-core high-performance chip, but the actual owner has been tested, and the host cpu processor uses the old Intel 4-core A3940 chip released 4 or 5 years ago, with different models and backward performance, which is completely different from the official publicity." ”
The owner also said that he reflected to the manufacturer 400, but the manufacturer still claimed to use a Qualcomm 8-core chip. After the owners complained, the manufacturer conveyed a reply to the owner through the 4S store, acknowledging that the host cpu of the entertainment system uses Intel chips, and the communication module uses Qualcomm chips.
With the fermentation of the incident, Euler responded on the Euler APP on November 17 that it had "set up a special working group to investigate at the first time" and decided to "accelerate the configuration of CarPlay and HiCar functions on the basis of the original product development plan of Euler Good Cat, and upgrade OTA functions for users for free." ”
However, it is interesting that Euler claimed in his response that "some non-Euler good cat users impersonate real users, form WeChat groups, create bad speech, incite negative emotions of real users, prevent users from communicating normally, and attempt to seek improper benefits", Euler said that he has fixed relevant evidence and called the police, this attitude and handling method is familiar, which is shocking.
However, on November 22, Euler updated his previous statement, perhaps feeling that the previous attitude was a bit blunt, this time using a cartoon-like language style, which was consistent with the style of his model, and the attitude was also "sincere". In the new statement, Euler called the owner "Your Highness the Honorable Euler Good Cat Princess", saying that the problem of the car machine chip made "Weichen difficult all night, overnight investigation, and has now been clarified", acknowledging that the Euler good cat car machine listed in November 2020 has not yet been equipped with Qualcomm 8-core chips.
At the same time, Euler said, "In the planning, this configuration was originally intended to be installed on future models, but Weichen was eager to report the good news to Her Royal Highness the Princess", and it turned out that good intentions had become bad. As for the solution, Euler promised to give away the "7200 Yuan Worth of Benefit Package" for users who booked before December 31, 2021, which included free upgrades to some functions and a two-year extension of the free entertainment traffic package.
For Euler's statement and handling, some owners of good cats do not approve. A Shanghai car owner told the media that Euler's statement was tantamount to admitting to suspected false propaganda, and the traffic sent to users was useless, and she was ready to contact a lawyer to prosecute. What do you think about this event?