In the small household registration room, she dedicated 21 years. In the ordinary and glorious post of household police, her youth radiated a brilliant light.
Li Linlin, a 45-year-old household registration police officer of the East Lake Public Security Bureau, was named the "Most Beautiful Service Star" by the Daqing Municipal Public Security Bureau in 2020. In front of the three-foot service window, she handles household registration matters, identity documents, and archives every day... She always received the masses with a smile and devoted herself to her work with enthusiasm to make every clerk satisfied. On March 1, this reporter came to the East Lake Public Security Sub-bureau of Ranghu Road District and interviewed this good policeman in the hearts of the masses.
She ran to every corner of the jurisdiction
Recalling what she did when she was a policeman at the beginning, Li Linlin, who has been a policeman for 21 years, still remembers it vividly.
She said that when she first joined the public security work, she was 24 years old and was assigned to the police station as a pipe piece police officer.
At that time, in order to better, faster and more comprehensively understand the actual situation of the jurisdiction and be familiar with the masses, she set herself the goal of completing 30 household visits every day with quality and quantity, and insisted on it rain or shine. Within 3 months of joining the police, she ran all over the pipe piece she was responsible for and mingled with the masses. She took the lead in the same batch of colleagues who entered the police station, and achieved "familiarity, familiarity with the place, and familiarity with the situation", which was recognized by the leaders in charge and colleagues.
"You are so bold, how dangerous it is to visit at night..." Li Linlin told reporters that when she first visited her house, her lover was particularly worried.
Li Linlin said that at that time, most of her visits were arranged after work, because during the day residents had to go to work, there was no one at home, in order to be able to understand the situation in the jurisdiction in all aspects, they could only visit at night. Although I have to run at night, but after a long time, I am bold and not afraid.
She did her best to solve the problems of the people
Three months later, she was transferred to the household registration post, and in the face of trivial and complex and responsible work, she began to study business and practice the basic skills from the first day of her arrival. She actively asked the old comrades for work experience, humbly learned the process and work details of household registration, and at the same time seized various training opportunities arranged by the superiors, learned advanced household registration management methods, and understood all the work.
Li Linlin said that when she first arrived at the household registration post, there were only 4 people in the hall, and the facilities were relatively old, and in the same year, she caught up with the replacement of the second-generation ID card, and the work of the household registration police was particularly busy. In order not to delay her work, she was pregnant at the time and did not rest for a day until the morning of the day she was admitted to the hospital to give birth.
Today, she is the deputy captain of the Second Community Policing Brigade of the East Lake Public Security Bureau, and she comes to the comprehensive service hall early every day to check the equipment and check whether there are any special people who are in a hurry.
In order to better serve the people in the jurisdiction and improve the satisfaction of the masses, she constantly innovates in her work. In the past, when applying for a resident identity card, the public could not choose a photo, and even if they were not satisfied with the photo on the id card, they could only "endure". She took the matter to heart, asked the technical staff for support, and displayed the photos taken on a double screen. Some citizens come to apply for ID cards when the clothes are not suitable, in order to facilitate the citizens, she carefully prepared clothes suitable for different people.
In 2018, in accordance with the deployment requirements of the "four zeros" service commitment of the Municipal Public Security Bureau, in order to let the masses run less and do things quickly, she often worked overtime, and it has become her daily routine not to eat at noon and not to go home on time after work.
In her work, she always regards the "small things" of the masses as "big things" and tries her best to solve problems for the citizens. But in life, she has a little guilt for her family.
Because the work is too busy, the mother-in-law is sick, and she has undergone two surgeries, but she has not been able to take care of it; When the epidemic broke out in 2020, she did not rest for a day in her post, rushing to wherever she was needed, but she could only let her 12-year-old son be at home alone...
She said that she was able to devote herself to her work wholeheartedly, thanks to the understanding and support of her mother-in-law and lover.
She always had a smile on her face
In the interview, she said: "Most people may only run a hukou once in their lives, and only deal with a few policemen, and the hukou police are one of them. ”
Li Linlin said this and did the same. It is understood that the permanent population of the East Lake Public Security Sub-bureau is nearly 100,000 people, and more than 400 people go to the comprehensive service hall every day to handle affairs and consult.
For everyone who comes to the service hall to do things, Li Linlin will stand up and smile, take the initiative to ask the other party what business to do, and patiently and meticulously answer the questions raised by the masses.
In more than 20 years of household police life, there are too many unforgettable things for Li Linlin, and she casually talked about an incident that happened last year.
It was a day in June last year, at about 16:50 that day, almost out of work, a boy came to the hall to get his ID card, this boy was applying for a different-site permit, and when he collected evidence on the machine, the system failed.
In order to let the boy get the certificate, Li Linlin ran back and forth between the two machines more than 10 times, and the boy was a little embarrassed, so he said to Li Linlin: "The police officer don't be busy, I will ask the unit to leave tomorrow and come early." "This boy lives in the East Lake Community, works in a cake shop in Ranghu Road District, and leaves work at about 16:30 every day.
After Li Linlin listened to the boy's situation, she asked him not to worry, she would help. After half an hour of busyness, the ID card was taken out, and the boy was happy.
It is understood that things like this often happen to Li Linlin.
She went to the door to apply for a permit nearly 200 times
In her work, Li Linlin has always been anxious about the people's anxieties, and her heart has always been for the sake of the people.
She said that the business of the comprehensive service hall now mainly includes household registration, residence permit, entry-exit, and ID card processing.
Some elderly people in the jurisdiction have limited mobility, it is inconvenient to come to the hall when applying for identity cards, and the household registration police will come to the door to provide services, from 2005 to the present, Li Linlin has come to the door to help the elderly and the elderly and people with limited mobility nearly 200 times.
When applying for a certificate, some elderly people's fingerprints are not clear, it is not easy to admit, she will not tire of trying, sometimes a fingerprint to collect more than 20 times.
Around the 2020 Dragon Boat Festival, there was a high school student in the jurisdiction who was ready to take the college entrance examination, but the hukou was in Tianjin, in order not to delay the student's application, she gave up the Dragon Boat Festival holiday to handle the hukou migration procedures for him.
In 2019, a man came to the service hall several times to inquire about applying for a residence permit for his father. Seeing that this man came more often, Li Linlin kept her heart, and after communicating with the other party, she learned that his father was seriously ill and hospitalized, and because it involved reimbursement in different places, he needed to move the hukou over, but if he moved the hukou over, he was worried that the land in the rural hometown was gone; If you apply for a residence permit for the elderly, the other party is sick and hospitalized, and cannot go to the scene... After understanding the confusion of the other party, Li Linlin took someone to the door to apply for a residence permit for the elderly, let the elderly apply for a medical card, and successfully reimbursed the medical expenses.
A few months later, the man came out of his way to tell Li Linlin that his father had died, thanking her for the help she had given before...
Li Linlin said that after helping the citizens solve the problem, the satisfaction of the citizens is the greatest recognition of her. In her work, she is like this, practicing the service concept of "no small matter in the interests of the masses" with practical actions.
She is the "most beautiful service star"
"When communicating with the masses, we must think from their point of view and not be impatient." When leading the new police, Li Linlin often said this.
In the household registration post, she has maintained the style of "enthusiastic reception, patient explanation, careful handling, and loving dedication" for 21 years, unified her duties and the spirit of serving the people with a warm heart, and made extraordinary achievements in ordinary jobs.
Under her direct proposal and leadership, the working ability and professional quality of all the staff of the comprehensive service hall have been rapidly improved, and the enthusiasm, patience, thoughtfulness, timeliness and standardization of serving the masses have been effectively achieved, and the phenomenon of "cold, hard, horizontal, pushing and dragging" has been completely eradicated, and the unanimous recognition of the masses has been achieved.
With the joint efforts of her and colleagues, the comprehensive service hall of the East Lake Public Security Bureau has won the honors of "Respect for the Elderly Civilization Creation Unit" and "The City's Beautiful Female Workers Collective"; She has been awarded the third class merit many times, and has also won the honorary titles of "Advanced Individual in the Province to Reissue second-generation Certificates", "Outstanding Communist Party Members in the City", "The First Batch of Four Zero Service Stars in the Province", "The Most Beautiful Woman in Daqing City", "Iron Man-style Police of the Municipal Public Security Bureau" and other honorary titles, and in 2020, she was named the "Most Beautiful Service Star" of the Daqing Municipal Public Security Bureau.