Editor's note: "Greatness comes from the ordinary, and heroes come from the people." Under the guidance of the China Property Management Association, the second season of "Property Heroes", jointly sponsored by Leju Finance and the China Association for Research and Material Research, was launched on May 18, digging into the extraordinary stories of ordinary property owners in the frontline. The hero of this issue: Xuhui Yongsheng serves Zhang Huan, project manager of Wuhan Xuhui Peninsula.
General Counsel | Shen Jianzhong
Producer | Zhou Xin
Director system | He Yinyu Wang Peng
Planning | Chen Haibao Yang Xi
Co-ordination | Pan Yuling, Wang Liya, Sha Wenrong
Written by | Lu Sheng
Image | Liu Mengzhu
"First, we must immediately notify all our owners and pay attention to personal safety and hygiene; second, immediately count and purchase the epidemic prevention materials needed by our community; third... Hard work everyone! Get into battle as soon as possible! ”
On January 23, Wuhan was locked down. After posting this message in the WeChat group of the property team, Zhang Huan immediately changed his itinerary and resolutely rushed back to the Xuhui Peninsula community he was responsible for.
Going home for the New Year is the expectation that most people struggle for a year. Originally, Zhang Huan was on his way back to his hometown for the New Year. At this moment, the outbreak of the epidemic in Wuhan, the residents of the community are panicked, the owners are emotionally anxious, he did not even have time to make a phone call to his wife and children, and hurriedly returned to the community.
"I think of my parents and I think of my children. During the Spring Festival, I very much want to go home to see them, but every time I can only meet them through video calls, work is too busy, parents and wives have paid a lot. The two children in the family, every time they see me, tell me, Dad, you are coming back, don't go to work. Really, hearing a child talk like this, the feeling of five flavors and grains in his heart. Speaking of this, Zhang Huan's eye circles turned red.
From January 23 to May 1, a full 100 days, 2400 hours. Personnel inspection, disinfection and killing, duty, take express delivery, buy items on behalf of others..... From seven o'clock in the morning to three o'clock in the morning, the figure that is running and busy in the eyes of the owners, but always warm and warm, has become the most beautiful scenery in the whole community.
Bitterness and sweetness in the guardianship
"Mother-in-law, our community is now closed management, for the safety of you and your family, you must not go out." "Big sister, don't be angry, what you need you tell us, we go buy." Since the closure of the community, Zhang Huan and his team have to do 5-10 times the daily epidemic prevention and elimination work every day, but also stick to their posts, repeat these words that have been repeated over the past few days, and conscientiously and responsibly guard the safety of the community.
Sometimes, when encountering owners who do not understand and have a bad attitude, team members will also feel aggrieved and cold. But whenever this time comes, Zhang Huan always says that the positioning of our property owners is service, and now that it is the epidemic period, it is willing to be the "punching bag" of the owner, not aggrieved, not complaining, and doing the service more realistically and more carefully, this job is more valuable. That's what he said and that's what he did.
A 2-year-old child of an owner in the community suddenly had a fever one night, and Zhang Huan immediately contacted the community and took the child to go for nucleic acid testing, which still needs to be isolated and observed after testing. But at the same time, the thorny problem also came, it turned out that the owner was worried about the risk of infection after isolation and refused to isolate. Considering this special situation, he found the community secretary for the first time, studied the isolation point in detail, arranged the isolation point in a small, quiet room, strictly did all the protective measures, and took pictures of the isolation environment to the owner, eliminating the owner's worries to the greatest extent. After the end of the isolation, when he learned that the child was just a common cold, Zhang Huan breathed a long sigh of relief.
Zhang Huan and his team, who are ruthless and affectionate in the epidemic and brave enough to take responsibility, have been fully understood and recognized by the owners while escorting the owners.
"The property was disinfected many times a day, and even the elevator buttons were pasted with disinfection film and garbage cans. Although the community is closed, we can receive the epidemic situation and epidemic prevention knowledge at any time in the owner group, and we are not panicked. Thanks to Xiao Zhang for their efforts, we are grateful and grateful for giving us a sense of security! Thanks! Zhang Daddy, an owner in his 60s, said heartily.
Some owners, seeing that the staff of Zhang Huan's team are often too busy to eat, will send their own steamed buns, meat buns, hot soy milk, all of which are tight and solid in disposable bags, and personally deliver them to their hands.
Although the work is bitter, the heart is sweet. Under this perseverance, the touch is everywhere, and the warmth is not abandoned.
The "anchor with goods" in the community
During the epidemic period, during the purchase of some vegetables and daily necessities for the owners, Zhang Huan found that the price and type of purchased items were limited, what can be done? Therefore, he suddenly thought, why not do a public welfare to buy live broadcast? Wouldn't it be the best of both worlds for owners to choose the type and type of items and the price and quality of the items during the procurement process?
Just do it. He quickly set up a team to go to the supermarket to broadcast the purchase, send the live content to the owner group and the WeChat circle of friends, one-on-one service, and send the purchase information to the owner.
"Dear owners, I'm in the fruit district right now. You can take a look at my video shooting, there are apples, bananas... Owners in need can place orders directly in the group. Zhang Huan opened the video, with the lens of the mobile phone one by one to introduce the types of goods sold in the supermarket, price, freshness, etc., the introduced items from vegetables, fruits, fish, meat, eggs and other chai rice oil and salt to napkins, diapers and other daily necessities are readily available, in the process of live broadcasting, he also recommended to the owner through his actual experience. Behind him, one colleague is intensively counting the order information of the owners, and the other two colleagues put the items ordered by the owner into the shopping cart one by one, and there is a special person responsible for payment and collection.
After a live broadcast, for four or five hours, Zhang Huan's voice was hoarse and tired. After the live broadcast, there is also a high-intensity task - that is, to distribute and organize the procurement items. Owners purchase a wide variety of items, from a few dollars to hundreds of dollars, and sometimes the purchase amount is even as high as tens of thousands.
At two or three o'clock in the morning, Zhang Huan and his team finally finished sorting out the items. After less than four hours of rest, according to the needs of the owners, the door-to-door distribution began: placed at the door, hung on the doorknob, sent upstairs...
His efforts have been unanimously praised by the owners, and the relationship between the community is harmonious. No matter what work is carried out, the owners will actively and enthusiastically cooperate. After more than 100 days of perseverance and hard work, under his leadership, there has not been a single case of new crown pneumonia in the Xuhui Peninsula community, and it has won the honorary title of "epidemic-free community" issued by the government.
With dedication to write career, with the post to show responsibility, compared with this heavy honor, no matter how much sweat and fatigue, what is gained?
Wife: You can rest assured that I am in the house
Zhang Huan's home is in a city 53 kilometers away from Wuhan. Working hard and busy outside for many years, he and his family gathered less and more. For the sake of this community, for the sake of this position he loves, he gave up the comfort provided by his family and gave up the reunion with his family.
When the epidemic broke out in Wuhan, he was also confused about how to strive for excellence and do a good job in this property work. And his wife video, the wife is always tearful, but the wife's words, but gave him more encouragement and confidence, she said, home with me you rest assured, outside must protect yourself, for your owners to provide the best service, you are the pride of me and the children!
"There are some achievements in the work, which are inseparable from the support of the family. For so many years, there is too little time to accompany them, and there is too little responsibility for a husband and father. After the epidemic is over, the most important thing I want to do is to go home and give my wife and children a warm hug, and the family will go out for a trip. ”
The greatness of the ordinary is the most precious. These ordinary adherences seem insignificant, but under the cold wind, countless days and nights of perseverance finally converge into a warm current, warming the hearts of each owner and supporting the "safety backbone" of the community.
The following is an excerpt from the dialogue between Leju Finance and Zhang Huan
Leju Finance: On January 23, Wuhan was locked down, what was the first thing you thought at that time?
Zhang Huan: The first thing I thought about at that time was to go back to the project, to return to our community. Because at that time, I was already on my way back to my hometown, and after hearing the news of the lockdown, I immediately changed my itinerary and rushed to the community.
Leju Finance: During the closed management period, what special services have been carried out in the owner's service?
Zhang Huan: I will buy some vegetables and daily necessities for the owner, but during the purchase period, I found a problem, that is, the price and type of items purchased will be limited. I thought that it was popular to do live broadcasting now, and it just so happened that I usually liked the Internet, so could we also do a public welfare live broadcast? With this live broadcast, the owner can also have a better choice for the type and type of purchase of goods, and we can also check the unit price and quality of items in the procurement process. At that time, I thought that this way could be tried. So we quickly set up a supermarket live procurement team, we optimized and adjusted on the basis of the original procurement team, the content planning of this live broadcast prepared for nearly a month, after the details are ready, in our owner group and circle of friends, one-on-one to help owners send these procurement information. During our promotional period, we received unanimous praise from our owners.
In fact, because of the epidemic, we are in the supermarket for the owners to open a live broadcast to help the owners to purchase, which is indeed not a special service, but simply want to do some convenient services for the owners.
Leju Finance: How do you personally interpret the mention of property owners "giving up small homes to take care of everyone"?
Zhang Huan: When we were quite early in this period, we discussed this problem together, the small family is our own family, and everyone must be their own work. So how to balance work and family, that's a conundrum. If you take care of your job, you will definitely give up your family. If you take care of your family, the work may not be well carried out. How to interpret it, in fact, is very simple, work is for the family, how our family can live better, then we have to work, so it is inseparable. How to balance, in special cases, need to make some proactive practices. Because everyone is good, your little home will be better. So I personally feel that it is desirable and necessary to make some special choices at special times.
Leju Finance: Do you like this job? What is your definition of a property owner?
Zhang Huan: I like it. The definition of the property owner is to use our company's corporate culture as follows: to build a better life with heart.
Leju Finance: Expecting the future self, will grow into a property owner with what label characteristics?
Zhang Huan: I hope that I can serve more in the future and bring warmth and care to more owners.