Since the beginning of this year, Dongyue Town, Guang'an District, has carried out "face-to-face" visits on the streets in the upper, middle, and late months of the month, making clear the commitment to doing practical things, accepting the supervision of the masses, and solving the worries, worries, and worries of the masses in the spirit of "doing things immediately and nailing nails."
"Fellow, the problem you reflected is clear now, you wait, I will call you immediately to understand the relevant policies, and then reply to you." Tang Guang, secretary of the Discipline Inspection Committee of Dongyue Town, immediately dialed the phone, and turned on the mobile phone speakerphone, online consultation with the person in charge of the town's agricultural technology station about rice insurance, claim process and other policies, through face-to-face interviews, connections, on-site relief, Chen Shangming, a villager in the Yellow River Village of the town, was very satisfied with the insurance claims for his own affected rice.
It is reported that Dongyue Town, in conjunction with the "I do practical things for the masses" activity, comprehensively sinks the work force to the field, adjusts machinery and equipment to harvest rice, coordinates village cadres to take photos of damaged rice, collects evidence, declares claims, and the town recovers economic losses for the masses of about 100,000 yuan.
"I developed cancer in January 2021, and the annual medical costs are high, so I submitted an application for a minimum guarantee to the village committee, why didn't I pass?" Hu Jianping, a villager in Sifang Village, Dongyue Town, frowned slightly, very anxious. After understanding the basic situation of his family through "face-to-face" visits, he quickly coordinated with the personnel of the town's civil affairs department to work on the spot, and through "one-on-one" talk about policies, procedures, and household accounts, in-depth exchanges and patient guidance, Hu Jianping's "heart knot" that he could not enjoy the low insurance policy because his family's net income exceeded the low guarantee line was finally solved.
It is understood that Dongyue Town has established and improved the work mechanism for collecting and handling feedback on mass problems of "receiving visits + immediately handling", requiring that all those who are difficult to handle and can be handled on the spot to solve or reply to the masses' problems and demands are handled on the spot, and for those that are difficult to handle and need to be submitted for study, in principle, they should be submitted to the party committee for study and disposal within 5 days, and the results will be feedback within 3 days after the completion of the processing, at the same time, the accounts for the disposal of difficult problems of the masses will be collected and sorted out regularly, and the progress of handling will be followed up in a timely manner.
At present, the town has held 26 "face-to-face" visits, collected a total of 28 problems, helped solve 28 problems, and the satisfaction rate of the return visiting masses has reached 100%.
All-media reporter: Zhang Guosheng
Correspondent: Liao Li, Tang Guang
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