It has been running the US group intermittently for nearly half a year, and it has been in contact with all kinds of customers and has encountered various strange things.
Today I will talk to you about the problems that many riders will encounter.
Why do customers say I'm timed out just after I take an order?
This problem, I also want to talk to the customer friends who have the opportunity to see this article about the principle, I hope to resolve some of the misunderstandings of the rider.
As we all know, whether we place an order in the US group or an order when we are hungry, after we place an order, the system will give us a rough meal time.
This time, we call it, the system predicts time.
In general, there should be 50 minutes within 2 km, or it may be 45 minutes.
When the system gets the order, it will give the merchant a meal time, which may be 10 minutes or 20 minutes.
The system then sends the order directly to the rider, assuming the system predicts that the time is 50 minutes.
Then the delivery time to the rider may be 36 minutes later, which we call the first rider time.
Why first knight time? We will give you detailed answers later, and I hope that you can read the whole article in its entirety and understand the difficulties of some riders.
For example, I originally had 5 orders in my hand, and then I went to the merchant to pick up the meal, and it just happened that there was a problem with the merchant you placed the order, or the meal was slow.
Then I couldn't do it, after reporting to the store, I reported a slow meal again. I was busy getting the other meals.
And after I finished taking other meals, I found that coming back to pick up your meal now would cause my other orders to time out, and in desperation, I chose to kick the order.
I decided to deliver the other meals first, and after delivery, I would come back to report the second slow meal and cancel the order. (This kind of cancellation is not responsible for canceling the order, will not be deducted, if I force the cancellation, it will be deducted 10 yuan a single order.) ）
You can think about it, when I finish delivering the wave of orders in my hand, is it half an hour later?
For half an hour, the list was in my hands, and when I came back without responsibility, the list would return to the hall or be sent directly to other riders.
This kind of list, we call it a second-hand order.
Well, this kind of second-hand single, the average new rider can not see at all. After they take the order, the system will also give them time, the general time will be compressed by about 5 minutes, that is, the original first knight time is 35 minutes, and the second-hand order may be 30 minutes. (This time varies, and each region is different.) ）
There are many ways to form second-hand orders, some lists are because they are not easy to send, and some old drivers will report the list twice and kick out after eating slowly.
Some of them are helpless, and if they don't kick a single other list, they will time out, and they are helpless.
What's more, there have been three-handed singles, but this is a very small minority.
At this point, everyone should be able to understand something.
That's right. When the second rider takes the order, the system predicts the time of 50 minutes, and the time of the first rider is 35 minutes, and the 2 times the meal is slow, and the 50 minutes have been consumed.
Therefore, when the second rider just takes the order, the user's own system may show that the rider has timed out.
Lao Ding has encountered this several times, and the user who just received the order is urging orders in the system. What's more, directly in the system to explode foul-mouthed riders.
So, Lao Ding would like to ask, if the user is a rider, what will you do?
What would you do if you were an old rider?
If you were a new rider, what would you do?
The message area told Lao Ding.
In the end, Lao Ding still hopes that the rider or the customer will have more understanding and less insults. Really, there is no one who does not work hard, and there is no one who does not have a temper, and if there is such a person, I think it is also possible that he has not encountered real injustice.