Lanling: Exchange sincerity for the masses to be satisfied

In Linyi Client News These days, in Chezhuang Village, Dazhongcun Town, Lanling County, workers are working overtime to lay natural gas pipelines.

Zhuo Zitian, secretary of the party branch of Chezhuang Village, told this reporter that in the study and education of party history, the leading bodies of the "two committees" of the village took the initiative to listen to the voices of the masses, understand the wishes of the masses, lay natural gas pipelines for the villagers, meet the heating and gas needs of the masses, and build a "bridge connecting hearts" for communication between cadres and the masses, which won unanimous praise from the villagers. The laying of natural gas pipelines in Chezhuang Village is a microcosm of the practice of the vast number of cadres in Lanling County as a practical matter for the people. In the study and education of party history, Lanling County has given prominence to solving difficulties at the grass-roots level and the worries of the masses; in promoting the practical activity of "I do practical things for the masses," it has enhanced the political position of grass-roots cadres, strengthened the responsibilities of grass-roots cadres, and closely maintained flesh-and-blood ties between grass-roots cadres and the masses, so as to promote a new situation in all aspects of grass-roots work in Lanling County.

Located in Tanglin Industrial Park, Lanling County, Shandong Zhongcheng Packaging Technology Co., Ltd. is an enterprise specializing in the production of pharmaceutical and food packaging containers. From the start of the project to the smooth start of construction, the company benefited from the "whole process agency" service of administrative approval into the enterprise implemented by the administrative examination and approval service department of Lanling County.

"In the past, we had to run through various departments for approval, and the procedures were more complicated, and we might not be able to run through a procedure for two or three days." Now the approval bureau is equipped with Yimeng red '81' approval service personnel door-to-door service, we only need to prepare the materials, in the enterprise can complete the approval business, effectively reduce the burden of our enterprises. Gong Yanjun, general manager of Shandong Zhongcheng Packaging Technology Co., Ltd., said.

"Through the study and education of party history, we have changed the service model of sitting in the hall to handle affairs in the past, sending the approval service to the door of the enterprise, and moving the service counter to the project site." Wang Jixin, deputy director of the Lanling County Administrative Examination and Approval Service Bureau, introduced that in order to create a good business environment and better serve enterprises, the county innovated and implemented the "81 Wall chart operation" plan, established the Yimeng red "81" approval service team, and followed the service model of "one key construction project, one approval service provider, one set of approval processes, one service guide, one key project division of labor table, one work record table, one service flow chart, one wall chart combat table" and "8 1". Each key project at or above the county level is equipped with 1 examination and approval service personnel, and one-on-one paired assistance is implemented. At present, the service team has carried out 5 batches of visits to enterprises, recorded more than 500 statistical work, and handled 145 various approval procedures for enterprise assistants, and the project processing cycle has been reduced from 6 months to 1 month.

Since the launch of the party history study and education, Lanling County has collected a total of 348 key people's livelihood items for the practice of "I do practical things for the masses". Turning over the thick list of demands, the five categories of services such as people's livelihood needs, grassroots governance, rural revitalization, government services and the implementation of the new development concept are accurate, from safe travel to people's livelihood services, from demolition and resettlement to volunteer services, piles and pieces are related to people's livelihood.

In the face of the personal demands and public problems reflected by the masses, Lanling County adopted the principle of "grasping the big and not letting go of the small" and accepted it in an all-round way through the first launch of Lanling. Clarify the units responsible for the "I do practical things for the masses" practice activities, the directly responsible persons and the time limit for completion, strictly follow the schedule and road map to advance, and timely adjust and supplement according to the priorities, key points, situations and other factors of the work of the superiors. Since its launch in 2020, the Lanling launch platform has solved 93,000 mass appeals, with a mass satisfaction rate of 96.8%, and the "12345 hotline" complaint rate has dropped by 25.6%. The "list of problems" reflected by the masses has become a "list of performance of duties", and the "waiting for the masses to come to the door" has become "sending services to the door", which currently ranks first in the ranking of client influence in the province, counties and districts.

Linbao Rong Media Reporter Tian Xuefu Correspondent Xu Xia Kong Wei