Want to refund your card and get a deduction for the benefits? Eiffel Children's Photography: Giveaway only

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In 2018, Ms. Jiao took three sets of photos, including pregnant mothers, baby newborns, and baby 100 days. At present, three sets of photos have been taken, of which the pregnant mother and the 100-day photo have also selected the negatives, leaving only the newborn photos, due to the store moving and other reasons can not be selected.

In order to enjoy preferential discounts, Ms. Jiao once recharged the card in Eiffel Children's Photography, and recently due to the lack of agreement on the price of the negative packaging, she came up with the idea of a refund. However, I was told by the store that the return of the card needs to deduct the discount that has been enjoyed, and then refund the balance. "I charged 5,000 yuan at a time, if I deduct all the benefits I have enjoyed, not only can I not refund the money, I have to make up the money." Xinwang (0532-80889431) learned from Eiffel Children's Photography that it only needs to deduct the gift, "including the 1598 yuan sent by Ms. Jiao when she recharged and a toy worth 268 yuan, the rest can be refunded." ”

To refund the fee, you must first deduct the already enjoyed benefits

Eiffel Children's Photography is located on Songhuajiang Road in Qingdao's West Coast New Area, where Ms. Jiao has recharged since 2015. "I get a discount on top-ups, and I choose to top up again every time I run out of balance."

After the expiration of maternity leave, Ms. Jiao was busy with work and did not urge the store to arrange time to select films. It wasn't until June of this year that she remembered the matter again and contacted the staff of Eiffel Children's Photography, but the two sides were unable to complete the selection due to a dispute over the price of the negative packaging.

"The package price of their negatives has always been 899 yuan." This time, Eiffel Children's Photography said that the package price of this year's photos is more than 2,000 yuan, because Ms. Jiao is an old customer and is charged at 1,500 yuan.

Ms. Jiao believes that she was filmed in 2018, and it should be according to the current price in 2018, and the store's move made her think of a refund. "The most recent recharge was in January this year, which was charged 5,000 yuan. After spending 1088 yuan in the middle, in addition, after deducting the 1500 yuan packaging fee they had to charge, the balance in the card was 2412 yuan, and my request was to refund the rest of the money to me. ”

"It is said that the fee can be refunded, but according to the company's regulations, it is necessary to deduct the preferential discount that has been enjoyed before." According to such an algorithm, the balance is not enough to deduct, and I have to paste the money backwards. Although the store agreed to Ms. Jiao's refund request, it had to deduct the amount of the previous discount.

The store said that only the amount of the gift and the toy money need to be deducted

During this period, Ms. Jiao consulted with the store many times, and there has been no progress so far. Ms. Jiao said that when she recharged, no one told her that if she refunded, she needed to deduct all the benefits she had enjoyed, and now she suddenly took it out to say something, which was inevitably a bit "overbearing".

According to the person in charge of Eiffel Children's Photography, in 2018, the package price of photos was not 899 yuan, "each is 50 yuan." Ms. Jiao's price for packing the other two package negatives was 899 yuan, because "different products have different pricing."

As far as the current situation is concerned, the store is not non-refundable, but Ms. Jiao has misunderstood. When Ms. Jiao recharged before, she had given her 1598 yuan and a toy worth 268 yuan. If you are refunded, you must deduct these two items before you can refund the remaining amount. The person in charge said that because Ms. Jiao signed the order, the store would give her a gift, and the gift was not included in her recharge payment.

The lawyer believes that the merchant can deduct the amount of the gift recharge

Ge Quanyong, a lawyer at Shandong Hengxintong Law Firm, believes that after recharging, this part of the gift belongs to the merchant's concession. According to Article 30 of the Regulations on the Protection of Consumer Rights and Interests of Shandong Province, the provisions on the refund of prepaid style consumption stipulate that if the consumption has been made, the remaining advance payment and its interest shall be refunded; Where proprietors give discounts or concessions, they shall offset the consumption in proportion to the proportion, and refund the remaining advance payment and its interest.

That is to say, the merchant can deduct the amount of gift recharge and gifts, and as for the specific deduction amount, it should be determined by both parties through consultation.

Xinwang learned that after receiving Ms. Jiao's complaint from the Xin'an Market Supervision and Management Institute in Qingdao's West Coast New Area, it intervened twice to deal with it. The situation introduced by its law enforcement personnel is consistent with what Lawyer Ge said. Due to the failure of mediation, the mediation has been suspended in accordance with the relevant provisions, and it is recommended that the two parties resolve it through legal channels. Xinwang reporter Yue Xiang

[Source: Xinwang Editor: Goode]