It is my greatest joy to be able to help more people! ——Impression of Feng Lili, an excellent mediator of the Xiaodian District Court

At 8:30 a.m., walking into the pre-litigation mediation center of the Xiaodian District Court's Case Filing Division, you can see eye-catching characters such as "diversified mediation" and "love for the people and build harmony" as eye-catching characters.

In the small office, the phones were heard one after another, and the desks against the wall on either side were full of mediators. "We will all arrive at the unit 15 minutes in advance", early in the morning, Feng Lili began to be busy sorting out the files, "I complete the mediation with sincerity and persistence in each case."

Be patient in mediating disputes

Feng Lili, 62 years old this year, is one of the 10 full-time people's mediators selected by the Xiaodian District Pre-litigation People's Mediation Committee, responsible for the preliminary mediation work such as the contact and communication of the original defendant, the verification of the basic information of the case and the negotiation of the claims of the two parties. As a mediator for more than two years, she has participated in the mediation of more than 800 disputes of various types, including 448 successful mediations, with a mediation success rate of more than 55%, and in 2020, she was rated as an excellent mediator of Xiaodian District Court.

Feng Lili said: "In the mediation of divorce dispute cases, I will choose face-to-face, back-to-back mediation techniques, as long as there is a little hope of success, I will ask the parties to come to the court to mediate. ”

The dispute between the stakeholders was resolved

After the "hoarding of classes", when will the people of education and training institutions go to the empty building, and when will the huge class fee be refunded? In March this year, Feng Lili and her colleagues took over a lawsuit in which an education and training institution failed and the boss "ran away".

In order to resolve this dispute involving the public, Feng Lili and her colleagues used the "power of the flood": the other party did not want to meet, the phone, WeChat contact; parents were anxious to return to the class fee, quickly stabilized their emotions... In the end, the defendant paid the arrears in installments, which were completed in three installments from May to the end of July.

Feng Lili concluded: "Problems that are closely related to life, we must use the perspective of friends, neighbors, and even our own families to listen to the problems, help the parties calm their emotions, and find solutions." ”

Mediation Studio Nine

In order to continuously improve the diversified resolution mechanism of contradictions and disputes, in July last year, the first "pre-litigation people's mediation committee" in Taiyuan was established, which was equipped with 9 special mediation studios and two audio and video mediation studios.

"Not only to facilitate the parties, but also to reduce the pressure on judges to handle cases, but also to make a contribution to maintaining social harmony", Feng Lili hopes that her No. 9 mediation room can allow more parties to untie the knot, shake hands and make peace, which is also her way of mediation. (Chen Shan, reporter of Taiyuan Daily News Gathering and Editing Center)