"It is my greatest joy to be able to help more people!" Impression of Feng Lili, an excellent mediator of Taiyuan Xiaodian District Court

　　At 8:30 a.m., walking into the pre-litigation mediation center of the Xiaodian District Court's Case Filing Division, you can see eye-catching characters such as "diversified mediation" and "love for the people and build harmony" as eye-catching characters.

　　In the small office, the phones were heard one after another, and the desks against the wall on either side were full of mediators. "We will all arrive at the unit 15 minutes in advance", early in the morning, Feng Lili began to be busy sorting out the files, "I complete the mediation with sincerity and persistence in each case."

　　Be patient in mediating disputes

　　Feng Lili, 62 years old this year, is one of the 10 full-time people's mediators selected by the Xiaodian District Pre-litigation People's Mediation Committee, responsible for the preliminary mediation work such as the contact and communication of the original defendant, the verification of the basic information of the case and the negotiation of the claims of the two parties. As a mediator for more than two years, she has participated in the mediation of more than 800 disputes of various types, including 448 successful mediations, with a mediation success rate of more than 55%, and in 2020, she was rated as an excellent mediator of Xiaodian District Court.

　　Entering the family mediation room of the pre-litigation mediation center, there were several people sitting around the round table, some with sharp tongues and swords, and some with cold eyes.

　　"Don't worry, come in order." Mediating marital disputes is Feng Lili's "strength", and every time she encounters such a case, she will always follow the three-step mediation method of "seeing, listening and talking" summarized by herself.

　　"Look" is to look at the case file, to see whether the evidence submitted by the plaintiff is true, legal and valid, and to see the true chapter from the details; "listening" means communicating with both parties by telephone, finding out the focus of the dispute, and preparing for the next mediation; "talking" is the "key play" that most reflects the ability of the mediator, that is, inviting all parties to the court to mediate in person.

　　"You are now more antagonistic, it is recommended to deal with it calmly..." Feng Lili was communicating with a lady, talking about the law and pulling family customs, and the lady nodded repeatedly. This is a divorce lawsuit, Feng Lili learned that the attitude of her wife Wang's family has a decisive role in the relationship between husband and wife, so she communicated with Wang's family many times through telephone, WeChat, meeting and other means.

　　In the end, husband Liu decided to give Wang another chance, and his wife was willing to live a good life with her husband, and a family dispute was successfully resolved.

　　Feng Lili said: "In the mediation of divorce dispute cases, I will choose face-to-face, back-to-back mediation techniques, as long as there is a little hope of success, I will ask the parties to come to the court to mediate. ”

　　The dispute between the stakeholders was resolved

　　After the "hoarding of classes", when will the people of education and training institutions go to the empty building, and when will the huge class fee be refunded? In March this year, Feng Lili and her colleagues took over a lawsuit in which an education and training institution failed and the boss "ran away".

　　It is understood that a training institution, on the grounds of being affected by the new crown pneumonia epidemic, notified parents to suspend business through WeChat and other means, and the resumption time was notified separately, and then because the training institution no longer had the ability to operate, parents sued for refunds, the plaintiff exceeded 70 people, and the cost involved was nearly 700,000 yuan.

　　After studying and judging, the presiding judge Jia Min decided to let Feng Lili communicate with the person in charge of the training institution first, and learned that the defendant was unable to pay the full amount of money for a while due to the difficulty of capital operation, coupled with the illness of his mother, and the parents could not find the defendant, and they were angry and eager to defend their rights.

　　In order to resolve this dispute involving the public, Feng Lili and her colleagues used the "power of the flood": the other party did not want to meet, the phone, WeChat contact; parents were anxious to return to the class hours, and quickly stabilized their emotions... In the end, the defendant paid the arrears of lessons in installments, which were completed in three installments from May to the end of July.

　　Feng Lili concluded: "Problems that are closely related to life, we must use the perspective of friends, neighbors, and even our own families to listen to the problems, help the parties calm their emotions, and find solutions." ”

　　Mediation Studio Nine

　　In order to continuously improve the diversified resolution mechanism of contradictions and disputes, in July last year, the first "pre-litigation people's mediation committee" in Taiyuan was established, which was equipped with 9 special mediation studios and two audio and video mediation studios.

　　"Guided by judges throughout the process, study and training, 10 full-time mediators are selected to mediate in the hospital, and 58 lawyers are invited to mediate and 11 industry mediators to assist in completing the more professional dispute mediation work," Judge Jia Min told reporters, "The mediators and teachers in our team are very good and well organized, and the higher the success rate of their mediation, the more they will feel the importance of self-worth, the more energetic they will be, and the stronger the collective cohesion."

　　It is understood that in the first half of this year, the Xiaodian court pre-litigation mediation disputes 3311 cases, successful mediation of 1855 cases, accounting for 45% of the total number of withdrawals of the whole court. Subsequently, the court will also hire 8 more full-time mediators and 7 assistants to establish a professional team with judges as the main body and mediators working closely together to resolve conflicts.

　　"Not only to facilitate the parties, but also to reduce the pressure on judges to handle cases, but also to make a contribution to maintaining social harmony", Feng Lili hopes that her No. 9 mediation room can allow more parties to untie the knot, shake hands and make peace, which is also her way of mediation.

　　

Source Taiyuan Evening News reporter Chen Shan Wen /photo