There are always unexpected things happening when you go out, such as luggage falling on the high-speed train and the car driving away! What to do? What to do? What to do?
After 5 hours of nervousness, fear, excitement, loss, and joy and tearing, I finally lost it and recovered, and here I use my personal experience to tell you how to get things back as quickly as possible on the high-speed rail!
On November 4, 2019 AD, early in the morning from Suzhou North to Nanjing South, take a high-speed train from Shanghai to Beijing, just on this most nervous Monday, I actually put one of the most important travel bags on the high-speed rail and got off directly, out of the station to remember, there is a bag missing in my hand, only to remember that the travel bag has been driven away on the high-speed rail, which has a lot of valuable personal belongings and stamped documents, which is an important document to be used in the afternoon meeting,
Oh, my God! What to do? The brain is blank, looking for whom, looking for whom, the afternoon will be used, many leaders have come, must be found before 3 o'clock, otherwise the rice bowl may not be saved, can not be saved!
1) Calm down first, the square is crowded, first look for the police uncle;
2) The police said to find the customer service staff of the railway station in the station;
3) The customer service center is located on the departure floor on the third floor, with the ID card and ticket and the ticket inspector explaining the intention, releasing the line, and rushing directly to the customer service center;
4) The customer service center staff accidentally told them that it was useless, and the customer service staff here told them two key information:
First, only if the train terminal is nanjing, the customer service staff can handle it (the terminal station of the high-speed rail is Beijing, and the south of Nanjing is the stopover station, so they cannot contact the train);
The second is that it is necessary to hit the 12306 processing of the railway bureau to which the train belongs, and also tell 12306 that the manual is not easy to open, and it can be directly turned to 1 after opening 12306 and then turn 0.
5) Immediately dialed the 021-12306 of the Shanghai Bureau to which the high-speed rail belongs, turned 1 and then turned 0, after a while to connect the labor, explain the intention, register the information (what train, carriage number seat number, where things fall, etc.), and finally said that they will notify the train staff to look for, within 24 hours to reply).
6) My God, 24 hours reply, how to come and go, after a while dialed 12306, explaining the importance of things, they said they would leave a message, but can not guarantee when to reply within 24 hours, well can only wait, my God!
7) The train station found a quiet place to sit down, and then calm down, there is no way, you can find faster to find out, Baidu took a look, found that in addition to calling 12306 manual customer service can also submit information on the mobile phone 12306App, immediately fill in the form to submit the lost property information (special tips: after the mobile phone App is submitted, the prompt text writes within 6 hours to reply, so finally moving forward a little).
8) What to do? Do you want to buy a ticket to the north first? Finally, after more than two hours, someone called and said that something was found (it should be called by the train conductor) and placed it in Xuzhou East, saying that contact 12306 to see how to take it.
9) Immediately call 12306, they said that the thing is found, Xuzhou East Railway Station staff can transfer to the train to Nanjing South to take over, wait for the notice of Nanjing South, when will it be to them do not know, I said can give me the phone number of Xuzhou East Railway Station, I directly contact to send it back as soon as possible.
10) To xuzhou east of the phone, explain the importance of the intention, during which time to make two inquiries and communication calls, and finally at two o'clock in the afternoon on the platform to get the return of the file bag!
The ups and downs of life come too quickly, and the feeling of losing and regaining is really joyful and weeping!
To sum up:
1) If the station is not the terminal station of the train, you must call 12306 to find it, and call it immediately, and you can submit it on the "Lost and Found" on the mobile phone 12306App;
2) The more detailed the information declared, the better, and the easier it is to find;
3) Take the initiative to communicate with the station staff of the unloading station.
Finally here to thank the 12306 staff, the staff on the train, and the staff at the station for helping me find such an important lost property very quickly!
If you have a similar experience, what experience can be shared, welcome to leave a message in the comments, everyone learns from each other, try to make this kind of thing happen less and not happen, and it can be handled most appropriately when it happens!
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