Mr. Feng from Shaoxing reflected
The new home was delivered last year
An invisible door was made for the renovation
There have been several times when things have gone wrong
It's been a year
The problem is still not solved
Mr. Feng: This is an invisible door, which was made last winter, and it couldn't be closed twice this summer. I adjusted it again, then it couldn't be closed, and when it was hot again, I couldn't close it, and I adjusted it again.
Reporter: Why?
Mr. Feng: Thermal expansion and cold contraction, after the second adjustment, it is currently in such a situation, that is, when this door is closed, the damping here is not enough. Normally, when you get to this side, the damping is very large, and it closes slowly. There will be no thumping rebound, just stick.
Reporter: Mute?
Mr. Feng: Yes, muted.
Mr. Feng lives in Shaoxing and Yuefu communities
He introduced
The cabinets in the home are custom-made by the Sophia brand
For convenience
Some other hard modifications were also found
Sophia's salesman Xiao Feng
The price of this set of invisible doors is 3500 yuan
Mr. Feng: He helped me find a hard decoration modification, and the hard decoration modification found a door maker to do it. He should have hit this thing, the damping to the smallest gear, the screw to the bottom, there was oil leakage, and the damping was gone.
Mr. Feng said
On the day of repair
They only focused on whether the door could be closed
Manually push the door
Didn't pay attention to the problem of damping and muting
Previously, Sophia's salesman Xiao Feng said in the group
"When there was a problem ahead
I'm also an active communicator
Now the door hinge thing is not clear
The merchant said that it was good when it was adjusted
Then you broke it and it leaked."
Mr. Feng: I knew that this thing could be adjusted, so I tightened it, and when I screwed it, I found that the original damping had been adjusted to the loosest state, and when I tightened it, I found that there was oil leaking out. The one who made the door told the salesman that I must have broken it. I feel speechless, my screwdriver is so long, can I do a miracle with my strength?
Mr. Feng said
This has been going on since August 12th
It has been delayed until now, and no one has come forward to solve it
In addition, this door could not be closed before
It has been repaired twice
He felt a little annoyed
scene
He called the salesman on WeChat
The other party refused
Replying to the message said
"Didn't he answer your calls?
Ignore me too."
Mr. Feng called the master who made the door again
The master of the door: Don't tell me, you tell the decoration company.
Mr. Feng: You did this door, right?
The doorman: I know, I'm in contact with them.
The other party is reluctant to say more
Hung up
Mr. Feng knew that Xiao Feng was looking for an outside team
It is also not the invisible door of the Sophia brand that is installed
But now this matter should be inseparable from Xiao Feng
He found Xiao Feng's place of work
Located in Shaoxing Zhengda Decoration Mall
Sophia's wardrobe store
The person in charge of the store said
I didn't know about it
The salesman Xiao Feng has left
Sophia Wardrobe Shaoxing Zhengda Decoration Mall Store Staff: Tomorrow I will send our Sophia's installation master, I will go to your side, I will take our installation master, and I will personally come to see the situation of your home. I'll give you a solution tomorrow on the spot.
Mr. Feng said
That same evening
Someone came to check on it
Commitment to on-site processing within a week